Service Manager

Description

* Responsible for daily operations management and communication with European service providers, directly sharing information with brands and European customers, and tracking project progress. * Responsible for communicating with service providers regarding missing parts incidents, capable of independently developing solutions for such incidents. Periodically develop center-specific missing parts management plans, identify patterns in each center's needs and solutions, reduce repetitive communications, and optimize communication costs. * Capable of independently leading quarterly inventories with service providers, explaining and implementing inventory policies, and participating in the inventory process. Upon completion, independently verify inventory reports, clarify discrepancies, and submit corresponding adjustment requests, ensuring timely account closure and consistency between records and physical stock. * Verify data consistency for receipts, shipments, and work orders across different systems, identifying and resolving data transmission discrepancies between systems. * Organize and coordinate daily or weekly meetings with customers, collect their feedback, and manage and resolve customer complaints. * Monthly verification of invoices with service providers and tracking of the payment process to ensure no late payments occur. * Manage returns of defective parts (defective electronic boards), recovery of functional parts, and resolution of incidents related to abnormal receipts. * Prepare key departmental KPI reports, such as defective board return reports, defective part return reports, functional part return reports, and inventory reports. Independently analyze root causes of KPI deviations and propose improvement measures. * Propose workflow improvements and initiatives aimed at increasing customer satisfaction. * Perform other tasks assigned by the team lead. * Strong communication skills, innovative thinking, and logical reasoning ability. Proactive and solution-oriented attitude, with capacity to work independently. * Patience and attention to detail are especially critical for this role. * Over 1 year of work experience in customer service and after-sales service. * Minimum English proficiency level C1 and fluent Chinese language skills (desirable). * Proficient in Microsoft Office, especially Excel. Experience and knowledge in Power Query or Power BI are advantageous. * Willingness and flexibility to undertake business travel. Salary: €21,490.00–€32,000.00 per year Benefits: * Professional development support * Offered language courses * Friday social events * Flexible working hours * Company laptop * Free parking * Training program * Provided uniform Work location: On-site employment