Receptionist

Description

At **ZEM Wellness Clinic Altea**, we pay attention to every detail to transform our guests’ experience. We are a place where well-being, excellence, and hospitality converge to create moments that nourish body, mind, and spirit. Joining ZEM is more than a job: it is contributing your talent to a team that shares the same passion for caring. **Role Overview:** As a Receptionist, you will be the first point of contact for our guests and a key element of the ZEM experience. With warmth, professionalism, and attention to detail, you will create a welcoming, personalized reception—accompanying each guest from arrival to departure—and ensuring every interaction reflects our commitment to well-being and excellence. **Key Responsibilities:** * Welcome and assist guests, ensuring their experience is comfortable, well-organized, and personalized. * Manage the check\-in and check\-out process, process payments, issue invoices, and perform cash reconciliation and shift closing according to established procedures. * Manage reservations, appointments, and room availability, maintaining accurate records in internal systems. * Respond promptly and courteously to inquiries and requests, offering recommendations on services, treatments, or complementary activities. * Coordinate special requests and requirements with other departments, ensuring seamless, high-quality service. **Essential Requirements:** * Bachelor’s degree in Tourism or Vocational Training in Hotel Management. * Minimum of 2 years’ proven experience in a similar position. * **High proficiency in English and Spanish.** **Desirable Requirements:** * Additional training in protocol or guest service in luxury establishments. * Other languages: Russian, Arabic, French—preferably.