Quality Plant Manager

Description

Job Summary: The Quality Manager will lead the quality strategy, ensuring that products, services, and processes meet standards while fostering a culture of excellence and continuous improvement. Key Highlights: 1. Lead the quality strategy and improve customer satisfaction. 2. Drive continuous improvement initiatives and QMS compliance. 3. Foster a culture of prevention and operational excellence. Reporting directly to the Plant Manager at the Service Center site in Andoain (Gipuzkoa), the Quality leader is responsible to ensure products, services and processes meet established quality standards. This involves applying quality management systems, conducting audits and implementing continuous improvement initiatives. Quality leader will also monitor and improve quality performance of the service center, fostering a culture of excellence working with stakeholders. Quality Manager for the Generator plant in Andoain, Gipuzkoa. As Quality Manager, you will be responsible for ensuring our products, services, and processes comply with established quality standards. You will work closely with cross-functional teams and stakeholders to foster a culture of prevention, continuous improvement, and operational excellence.**Job Description** =================== **Core responsibilities** * Lead and ensure local quality priorities aligned with Generator Value Stream quality strategy and Service Centre objectives. * Enhance customer satisfaction by providing proactive support to address customer complaints and issues. * Manage and monitor key quality indicators. * Maintain data integrity using the applicable software systems. * Complete 8D RCA’s for any Customer Events \& Escapes from the Factory within 90 days. * Complete RCI’s for any Quality Concerns or where tracking and trending of issues is required. * Drive systemic root cause CA/PA’s as applicable. * Promote and implement continuous improvement initiatives. * Participate in Quality Read Across when applicable to share learnings across Value Stream. * Oversee QMS deployment and compliance. * Prepare, update and control internal quality documentation. * Define audit plan and lead execution of the audits. * Manage and track findings. * Collaborate with other service centers to implement and share best practices. * Lead and implement BiQ (Built in Quality). * Establish a culture of prevention, Stop Work, and continuous improvement within the service center. **Required Competencies** * Bachelor’s Degree in Engineering or equivalent practical experience. * Fluency in Spanish and English. * Experience with preventive quality tools and quality management systems (e.g., ISO 9001, FMEA, Control Plan). * Proven expertise in RCA and CAPA. * Analytical skills and problem\-solving abilities. * Familiarity with Lean and continuous improvement methodologies. * Strong leadership, communication, and influencing and coaching skills. * Ability to thrive in a highly matrixed team environment. * Team\-oriented mindset. **Additional responsibilities** * Support customer meetings and witness inspections as required. * Ensure quality of qualification and industrialization processes as applicable during all phases. * Develop quality training plan and ensure adequate training and skills development of all stakeholders. * Prepare and review customer reports. **Main Responsibilities** * Lead and ensure local quality priorities aligned with the global functional strategy and Service Centre objectives. * Increase customer satisfaction through proactive support in managing complaints and incidents. * Manage and monitor key quality indicators. * Ensure data integrity using relevant IT systems. * Complete Root Cause Analysis (8D) for quality events or factory escapes within 90 days. * Conduct RCIs (Root Cause Investigations) for quality concerns and issue trend tracking. * Drive systemic corrective/preventive actions (CA/PA). * Promote and implement continuous improvement initiatives. * Participate in *Quality Read Across* activities to share learnings across Value Streams. * Oversee QMS implementation and compliance. * Prepare, update and control internal quality documentation. * Define the audit plan and lead its execution. * Manage and track audit findings. * Collaborate with other service centers to share and implement best practices. * Lead the implementation of *Built in Quality (BiQ)*. * Foster a culture of prevention, continuous improvement, and the right to stop work when risks arise. **Additional Responsibilities** * Attend customer meetings and witness inspections as required. * Ensure quality in qualification and industrialization processes across all phases. * Develop a quality training plan and ensure adequate training and key competency development for all stakeholders. * Prepare and review customer quality reports. **Required Profile** * University degree in Engineering or equivalent practical experience. * Proficiency in Spanish and English (spoken and written). * Experience with preventive quality tools and quality management systems (e.g., ISO 9001, FMEA, Control Plan). * Proficiency in Root Cause Analysis (RCA) and Corrective/Preventive Actions (CAPA). * Analytical and problem-solving skills. * Familiarity with Lean and continuous improvement methodologies. * Strong leadership, communication, influencing, and coaching capabilities. * Ability to operate effectively in complex matrixed environments. * Strong team-oriented mindset. **Additional Information** ========================== **Relocation Assistance Provided:** No