COLLECTIONS MANAGER

Description

Job Summary: We are seeking a proactive and service-oriented Collections Manager to efficiently manage our client portfolio and ensure achievement of collection targets. Key Highlights: 1. Key role in the debt recovery process 2. Effective negotiations for payment plans 3. Close collaboration with the finance team JOB DESCRIPTION Are you looking for a new professional challenge in the debt management sector? This is your opportunity! At Nexo 8 ETT, on behalf of an established market-leading company specializing in door hardware, we are seeking a **Collections Manager** with strong negotiation and problem-solving skills to join our team in **Madrid**. Our company, with a solid market track record, specializes in providing comprehensive door hardware solutions, covering a wide range of high-quality products. Now, we aim to expand our finance department by hiring a proactive, service-oriented professional to efficiently manage our client portfolio. **Your Key Responsibilities:** Your mission will be pivotal in the debt recovery process. You will be responsible for: * Identifying and contacting clients with outstanding payments using **delinquent debtor** lists. * Conducting effective negotiations to agree on payment plans and resolve non-payment situations. * Maintaining a detailed record of all interactions and actions taken. * Collaborating closely with the finance team to ensure achievement of collection targets. * Providing professional and empathetic client service, always seeking mutually beneficial solutions. * Analyzing client information to tailor the collection strategy to each individual case. * Complying with company policies and procedures regarding collection management. * Contributing to the continuous improvement of recovery processes. **What We Are Looking For:** * **Experience:** Minimum 1 year of experience in similar roles involving collections management or customer service in debt recovery. * **Communication Skills:** Excellent verbal and written communication skills, with strong persuasion and negotiation abilities. * **Results Orientation:** Strong focus on achieving goals and delivering results. * **Proactivity and Autonomy:** Ability to work independently and proactively, managing time efficiently. * **Resilience:** Ability to handle pressure and objections effectively. * **Knowledge:** Familiarity with CRM tools and debt management software is advantageous. * **Attitude:** Organized, methodical individual with exceptional attention to detail. **What We Offer:** * **Contract:** Initially through an ETT (Temporary Work Agency), with a realistic possibility of permanent integration into the company. * **Working Hours:** Full-time schedule — Monday to Thursday: 08:00–17:30 (with 45 minutes for lunch); Friday: 08:00–15:15\. A schedule designed to support work-life balance! * **Salary:** A competitive salary for junior profiles ranging between €22,000 and €23,000 gross per annum, depending on qualifications. * **Location:** Position based in San Sebastián de los Reyes, **Madrid**. * **Development:** Opportunity to join a growing company offering an excellent working environment. If you are a person with strong interpersonal skills, action-oriented, and eager to grow professionally in the field of collections management, we want to meet you! Apply now and take the next step in your career with Grupo Nexo! REQUIREMENTS * Identify and contact clients with outstanding payments using **delinquent debtor** lists. * Conduct effective negotiations to agree on payment plans and resolve non-payment situations. * Maintain a detailed record of all interactions and actions taken. * Collaborate closely with the finance team to ensure achievement of collection targets. * Provide professional and empathetic client service, always seeking mutually beneficial solutions. * Analyze client information to tailor the collection strategy to each individual case. * Comply with company policies and procedures regarding collection management. * Contribute to the continuous improvement of recovery processes.