Head of Accounts (Creative Milkshake)

Description

Summary: This commercial leadership role, Head of Accounts, owns existing client revenue, team leadership, invoicing clarity, and account growth for a remote-first creative studio. Highlights: 1. Own monthly invoiced revenue and drive account growth 2. Lead and coach an Account Management team 3. Remote-first creative studio with growth opportunities **About the Role** ------------------ Creative Milkshake makes scroll\-stopping UGC ads that drive results on Meta and TikTok. We're a remote\-first creative studio \- part of the inBeat/Fieldtrip group \- trusted by some of the world's most ambitious DTC brands to turn creative into conversions. Following the merger with inBeat and a deliberate restructure of how we serve clients, we're separating account leadership from business development into two distinct functions. This role \- Head of Accounts \- owns the existing client base: revenue health, team leadership, invoicing clarity, and account growth. Business development responsibilities will initially sit adjacent to this role and will transition into a dedicated hire as the team scales. This is a commercial leadership role, not a coordination function. You will own monthly invoiced revenue and be accountable for making it predictable. **Location** ------------ The role is **fully remote** (CET, GMT, or ±1 timezone required). **Key Responsibilities** ------------------------ **1\. Revenue Ownership** This is the primary function of the role. * Own monthly invoiced revenue across all existing client accounts * Drive all accounts forward to ensure a fast, consistent invoicing cadence * Identify blockers in delivery, scope, or client behaviour \- and resolve them proactively * Ensure no revenue sits in 'pending' longer than necessary *If revenue is delayed, this role owns fixing it.* **2\. Forecasting \& Financial Accuracy** * Produce a monthly revenue forecast at the start of each month using ClickUp and active project data * Track actual invoiced revenue at month\-end * Report on and reduce the variance between forecast and actual * Build toward a cadence of predictable, reliable revenue reporting **3\. Invoicing System Ownership** * Own the end\-to\-end invoicing process: system, timing, and accuracy * Ensure every project has a clearly assigned invoice month * Trigger Finance at the right point in each project lifecycle * Create simplicity and clarity in how invoicing works across the AM and PM teams **4\. Team Leadership** You will lead a team in transition. Part of this role is clarifying what successful Account Management looks like \- while building a structure that supports long\-term scale. * Lead weekly AM team meetings to align on priorities and delivery standards * Run monthly 1:1s alongside the Head of Client Services * Coach AMs to lead accounts proactively, not reactively * Drive a culture where invoicing is planned, not chased **5\. Account Growth \& Expansion** * Identify and drive upsell opportunities within existing accounts * Own renewals and scope expansions * Ensure accounts grow beyond their initial deal value * Stay close to client sentiment to catch churn risk early **6\. Cross\-Functional Collaboration** * Partner with the Head of Studio and Head of Ops to ensure delivery is positioned for clean invoicing * Work closely with Finance on collections, billing queries, and process improvements * Escalate client\-facing issues to the Head of Client Services when they carry commercial or relationship risk * Step into complex projects when needed to unblock delivery and protect the account **7\. Business Development \- Transitional Scope** ***Note: Transitional Responsibility*** Business development currently sits within scope of this role as Creative Milkshake grows toward a dedicated BizDev hire/shared inBeat BizDev. The expectation is light\-touch support \- not a full sales function. * Support inbound lead qualification: review briefs, assess fit, and flag opportunities to the Head of Client Services * Assist in reactivation of lapsed client relationships using existing account knowledge * Identify upsell hooks from within active accounts that can feed into a future outbound pipeline * Provide input on proposal shaping when existing client relationships are in scope **What Success Looks Like** --------------------------- * Revenue becomes predictable \- leadership can rely on the forecast * Accounts move quickly and intentionally; nothing stalls without a reason * The AM team operates with commercial urgency and clear role ownership * Invoicing is proactive and systematic, not reactive and chaotic * Accounts grow beyond their initial scope * Business development is supported in a transitional capacity, with a clear hand\-off plan in place as the team scales **Who You Are** --------------- * 6\+ years in account management, client success, or commercial leadership \- agency experience strongly preferred * Proven ability to drive revenue from existing accounts, not just manage relationships * Experienced leading and developing AM or client\-facing teams * Commercially sharp: you think about invoicing, forecasting, and margin, not just client happiness * A clear communicator who can hold a team accountable without losing trust * Comfortable with ambiguity \- this team is in active restructure and needs someone who leads into that, not away from it * CET, GMT, or ±1 timezone required **Tools** --------- * ClickUp (project \& revenue tracking) * HubSpot or similar CRM * Google Drive \& Sheets * Slack * Notion **Perks \& Culture** -------------------- Health \& wellbeing benefits compensation Work remotely and create your own schedule Generous PTO and holidays A ridiculously awesome team and work environment Tons of training opportunities, including paid courses and conferences Annual team retreats around the world