Customer Service Staff

Description

**Are you an empathetic, solution-oriented person who is passionate about helping others? We’re looking for you!** At Motos Apollo, we don’t just sell mini-quads, mini-cross bikes, or pit bikes—we create exceptional experiences for our customers. Therefore, we are seeking to bring on board a Customer Service Agent who shares our passion for excellence in service and possesses knowledge of motorcycles and/or quads. **What will be your mission?** You will be the voice and face of our company to the customer. Your primary objective will be to transform inquiries and incidents into positive experiences and foster customer loyalty. Your main responsibilities: Manage and resolve customer inquiries, complaints, and incidents across multiple channels (phone, email, chat, social media) promptly and efficiently. Provide comprehensive advice regarding our products/services, identifying customer needs and offering personalized solutions. Accurately record all interactions and cases in our system. Escalate complex cases to the relevant departments when necessary, keeping the customer informed about the status of their request. Actively collaborate with the team to identify areas for improvement in customer service processes and propose solutions. **What profile are we looking for?** To succeed in this role, it is essential that you possess: 1\. Interpersonal Skills \* Genuine empathy. \* Active listening. \* Assertive and clear communication—essential for written communication channels. \* Patience and composure. \* High emotional intelligence. 2\. Technical Competencies and Knowledge: \* Proficiency with digital tools. \* Excellent spelling and writing skills—mandatory for written communication channels. \* Knowledge of motorcycles and/or quads. 3\. Attitude and Management: \* Problem-solving orientation. \* Multitasking and organizational ability. \* Resilience. \* Strong customer orientation. **What do we offer?** \* Join a dynamic, young, and passionate team within a steadily growing and well-established company in the sector. \* A collaborative and positive work environment. \* Social security registration. \* 30 days of vacation per year. **Do you identify with this description?** If you believe you match the profile we’re seeking and wish to join a company that values human talent and customer service, we want to meet you! Motos Apollo is committed to equal opportunities and diversity within its workforce. Salary: €14,652.00–€15,000.00 per year Benefits: * Free parking * Uniform provided Work location: On-site employment