Supervisor-Front Office

Description

**Additional Information** **Job Number**26109132 **Job Category**Rooms \& Guest Services Operations **Location**Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-in records, verify guest identity and payment method, assign rooms, issue and activate room keys. Open accurate accounts for each guest according to their requirements. Enter information regarding the Marriott Rewards loyalty program. Ensure rates comply with market standards and document all exceptions that arise. Collect payments prior to issuing room keys and verify or adjust billing accordingly. Gather and review daily incident reports, logs, and exception lists. Complete cashier reports and closing reports. Provide guests with directions and information on how to reach destinations, and offer hotel-related information. Respond to guest requests by contacting appropriate staff as needed. Follow up to ensure requests have been addressed. Process all forms of payment, receipts, disbursements, and expenses. Balance and submit receipts. Calculate and secure the cash drawer at the start and end of each shift. Obtain manual authorizations and comply with all Accounting procedures. Notify Loss Prevention or Security of any guest-reported theft incidents. Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Cultivate and maintain positive working relationships, support the team in achieving common goals, and listen to and respond appropriately to employee concerns. Comply with all company policies and procedures; report accidents, injuries, and unsafe working conditions to management; ensure uniforms and personal appearance are neat and professional; maintain confidentiality of proprietary information and protect company assets. Greet and acknowledge guests in accordance with company standards, anticipate their service needs and fulfill them, assist guests with disabilities, and thank guests with genuine appreciation. Speak using clear and professional language, prepare and review written documents accurately and completely, and answer phones using proper protocol. Ensure adherence to quality standards. Enter and locate information using computers or point-of-sale (POS) systems. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: At least 1 year of relevant work experience. Supervisory experience: At least 1 year of supervisory experience. License or certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Aloft, we’re not your typical hotel—and we’re not complicated either. Our goal is to be the base and starting point for our guests. Whether they’re walking the dog and returning for a drink, wrapping up a day full of meetings with colleagues, or visiting the city to see family, friends, or their favorite band, we provide a connection point—to others and to the surrounding area—with modern design and plenty of personality. We seek confident, self-assured individuals who aren’t afraid to step outside the norm. If connecting with others excites you, Aloft Hotels is the perfect fit. By joining Aloft Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.