Field Technician

Description

Position Summary: We are seeking a Field Technician for Fluidra Comercial España to manage customer incidents, complaints, and inquiries; provide technical support; and perform on-site interventions. Key Highlights: 1. Comprehensive technical support for internal and external customers. 2. On-site interventions and fault diagnosis. 3. Active participation in the company's training program. Job Description Apply Now * Submit application now * Start * **Please wait...** Field Technician Publication start date: 11/6/26 The Customer Service department of Fluidra Comercial España receives product-related incidents, complaints, and inquiries from customers and manages their resolution as efficiently as possible in accordance with established policies and with the objective of achieving customer satisfaction. To this end, necessary processes are defined and supported by an internal team (remote team and field team) as well as a network of External Technical Service Providers (ETSPs). Reporting to the On-Field Technician Leader, the candidate will be responsible for carrying out required internal assistance activities, supervised by their direct supervisor when necessary. The individual will be responsible for monitoring the Technical Services implemented in their assigned area and reporting accordingly. The person occupying this position must manage incidents, complaints, and inquiries received from customers—either via email or via telephone calls previously filtered by the office-based technical team—and carry out technical support interventions at installations. They must also handle pre-sales technical inquiries, technical studies, and/or product specification for more complex installations, and actively participate in the company's training program. **Main Responsibilities:** PRE\-SALES: * Provide product technical support to internal customers (e.g., sales department, contact center, etc.) and external customers to assist in selling the product, resolving questions regarding its features, suitability, usage, maintenance, etc. * Technical studies: Preparation of quotations, project design, and associated documentation. * Accompanying commercial visits. POST\-SALES: * On-site interventions to meet customer needs: + Equipment commissioning: - Electronic configuration of equipment. - Adjustment and regulation of control elements. - Review of electrical and hydraulic connections, etc. - Handling of chemical products required for equipment operation. - Adjustments of equipment performed at height (more than 2 meters). * + Diagnose reported faults and propose solutions. + Provide support to external technical service providers. * Inform and advise external customers on product or service installation (in person and via telephone). * Accompany follow-up commercial visits to installations. * Post\-Sales KPI Tracking (number of visits, hours, actions…) TRAINING: * Preparation of general and Ad\-Hoc training sessions for customers and internal teams. * Conducting training for customers. Annual trainings coordinated with FCE’s Training Manager. * Conducting training for internal teams. Annual trainings coordinated with FCE’s Training Manager. CONTACT CENTER: Technical support for Contact Center calls, if requested by back-office technical staff. Calls are pre-filtered and exclusively of a technical nature. TESTING: * Testing of newly launched products. * Product conclusion reports. * Analysis of potential issues and solutions. **Competencies/Requirements:** * Technical education in Electrical or Mechanical Engineering. * Minimum 2 years’ experience in a technical department. * Customer satisfaction focus. * Effective communication skills in a high-demand environment. * ERP knowledge (AS400 or others) is desirable. Apply Now * Submit application now * Start * **Please wait...**