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Summary: We are seeking an Operations Analyst to lead projects, develop dashboards, support users, identify automation, and improve processes for health and benefits. Highlights: 1. Lead and support global/local projects from definition to implementation. 2. Develop Power BI dashboards for business monitoring and insights. 3. Identify and develop automation opportunities for process improvement. **Description** --------------- H\&B (Health \& Benefits): We help our clients to build an effective employee benefits program that sustains a healthy, high\-performing workforce. Employees increasingly view benefits as a critical component of their total rewards. For organizations, the employee benefits strategy is a valuable talent attraction and retention tool as well as an opportunity to reflect the talent strategy in a personal and tangible benefits experience, using the right data for analytics to refine the employee benefits strategy. To implement it effectively, it is necessary the right balance of technology for benefits administration. **The Role** We are recruiting an operations analyst reporting to Operations H\&B Spain who will be responsible for: * Leading/supporting different global/local projects from definition to implementation, ensuring their completion, offering solutions to to mitigate risks. Project Documentation * Developing Power BI dashboards for business monitoring and insights. * Supporting users and monitor the use of the global platform. Data quality review and controls, monitor database updates, reports extraction, case management, workflow and case management design and controls. Delivering tests. * Identification and development automation opportunities. * Development of SQL queries to get relevant data from databases and automatically feed reports. * Process automation and process analysis for business improvement. Incorporating process redesigns, metrics, monitoring dashboards, automated flows. **Qualifications** ------------------ **The Requirements** * Data science, data analytics, business intelligence. Interests in AI oriented to process transformation, process automation and business development. * Experience in SQL, Python, Excel, PwP, Power BI, Office 365 environment (Power Automate, Power Apps). * Fluent C1/C2 English and Spanish. * Project Management background, * Excellent communication and interpersonal skills. * Teamwork oriented, positive and encouraging attitude. * Ability to prioritize task, to manage multiple projects simultaneously and changing priorities. * Strong problem\-solving skills * Strong analytical and critical thinking skills. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
