Airport Assistant - PMI

Description

Job Summary: We are seeking a proactive and empathetic Airport Assistant to organize traffic, manage transfers, optimize costs, and resolve incidents for corporate and end customers in a dynamic environment. Key Highlights: 1. Airport transfer organization and occupancy optimization. 2. Incident management, short-term responses, and customer service. 3. Team collaboration, proactivity, and problem-solving. **Description:** ---------------- ***Who Are We?*** At **BDXperience**, the travel division brand of **W2M**, part of the **Iberostar Group**, we operate with a clear purpose: delivering the best and most authentic travel experience, supported by locally committed, approachable, and destination-expert teams. As an inbound operator, we provide services across major leisure tourism destinations, backed by a solid track record enabling deep knowledge of each location’s offerings and resources. This positions us to deliver agile responses and advantageous conditions for our customers at all times. Our proposition rests on three pillars: * *Technological innovation* * *Exclusive product* * *Sustainable commitment* These are our differentiating objectives, shaping every experience we design. ***What Will Be Your Functions and Responsibilities?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at minimal cost. You will focus on corporate customer service and, above all, cost efficiency. You will maintain contact with both end customers and representatives of tour operators represented by BDX, handle transport emergencies, and resolve them. * Assistance to CORPORATE customers (tour operators represented by BDX) at the airport * Assistance to END customers at the airport * Airport transfer organization and occupancy optimization * Management of delays and short-term responses * Follow-up on possible post\-travel incidents * Communication with tour operators. **Requirements:** --------------- ***We’ll Love You If You Are...*** * A strong communicator (oral/written) and empathetic, capable of understanding customers’ needs and concerns. * Detail-oriented. * Someone who can work effectively under pressure, set priorities, meet deadlines, and adopt a solution-oriented and proactive attitude—anticipating problems and proposing solutions. * Dynamic, methodical, highly organized, and able to collaborate effectively within a team. * Experienced in hotel guest assistance and excursion sales. * Advanced English; additional languages are valued. * **Mandatory: Start date in March.** ***If You Also Have...*** * Minimum 2 years’ experience in a similar role (DMC traffic \+ airport). * Knowledge and Skills: * Familiarity with local areas and hotels. ***What Do We Offer?*** Being part of ***W2M·People*** has its advantages, because our team’s well-being is a top priority. Joining this project goes beyond just taking up a position—it’s a personal growth and care experience. * We support your professional development through continuous training programs and internal mobility opportunities. * We help optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to fully enjoy your free time with exclusive discounts on travel and hotel stays. * You—and your loved ones—matter to us: therefore, your birthday is a paid day off, so you can celebrate it your way. We’re looking for talent to continue driving our destination operations forward. We’re looking for talent to continue driving our destination operations forward.