Housing Technician

Description

Position Summary: Ensure the proper use and maintenance of housing units by managing repairs, utilities, and insurance, and supporting users’ transition to independent housing. Key Highlights: 1. Flexible working hours for arrival and departure 2. Part-time telework 3. Opportunities for work-life balance **Workplace:** *Noriega Varela Street 16, Ground Floor, 32004 (Ourense)* **Program:** *International Protection Reception System through Coordinated Action* **Professional Group:** *2* **Working Hours:** *19.125 hours per week, scheduled Monday to Friday.* **Gross Monthly Salary:** *€872.36 (14 payments per year)* **Gross Annual Salary:** *€12,212.98* **Contract Type:** *Substitute Temporary Contract (IT)* **Start Date:** *Immediate* **Probation Period:** *2 months* **Hierarchical Reporting Line:** *Project Manager for International Protection in Ourense* **Functional Reporting Line:** *Technical Manager, Migration and Refugee Area* **POSITION MISSION** Ensure the proper use, maintenance, and adaptation of housing units by managing repairs and ensuring the correct functioning of utilities and insurance. Responsibilities include monitoring rent and utility payments, mediating with landlords, homeowners’ associations, and service providers, and supporting users’ transition to independent housing. Additionally, manage documentation, coordinate with other organizational departments, and contribute to continuous program improvement. **FUNCTIONAL DESCRIPTION (NON-EXHAUSTIVE):** Regarding housing: * Ensure proper use and maintenance of housing units. * Adapt housing units for reception: ensuring they contain basic housing elements required upon users’ arrival. * Monitor housing adaptations, coordinating necessary repairs with maintenance companies. * Prepare and monitor photographic inventories. * Manage changes of contract holder for utility services and insurance policies. * Conduct periodic follow-up visits to assess housing conditions and support residents in proper usage (e.g., operation of installations and appliances, cleaning, etc.). Regarding participants and landlords: * Monitor rent and utility payments, negotiating as needed. * Provide information and advice to landlords on legal, technical, and tax-related aspects of rental agreements. * Act as intermediary between landlords, neighbors’ associations, utility providers, and insurance companies to ensure proper housing functionality and serve as liaison point with the organization. Regarding support to other departments: * Assist in identifying and securing rental housing. * Support participants during their transition into accommodation and entry into housing units. Regarding data management: * Register case files of families and individuals served in the IT application (CRM). * Support preparation of documents, reports, technical reports, and proposals for improvement. Other responsibilities: * Coordinate with internal departments and participate in team and organizational and/or program meetings and activities. * Contribute to participants’ autonomous exits, facilitating their transition to independent housing upon program completion. Warehouse management: stock control, inventories, reporting, etc. * **BENEFITS** * Flexible working hours for arrival and departure. * Part-time telework. * For full annual working hours: 60 hours of flexible time. * 23 working days of vacation. * Opportunities for work-life balance. * Career development and professional growth opportunities. * Laptop and smartphone with access to the M365 environment. * Participation in social innovation, digital transformation, and agility initiatives. ### **Minimum Requirements** **ACADEMIC QUALIFICATIONS** * Medium-level Vocational Training (FP Grado Medio), High School Diploma (Bachiller), or equivalent. **PROFESSIONAL EXPERIENCE** * Minimum 1 year of experience in the real estate sector, insurance companies, and/or commercial functions. **OTHER REQUIREMENTS** * In-depth knowledge of the real estate sector in Ourense and the Autonomous Community of Galicia. * Advanced computer skills (Office suite). * Knowledge of the Urban Leases Act (LAU) and the Horizontal Property Law. * Certificate confirming absence of sexual offense convictions. **PREFERRED QUALIFICATIONS** * Training related to the National Security Framework. * Disability certificate indicating at least 33% disability. * Training in technological, marketing, and advertising fields applied to the real estate sector. * Knowledge of additional languages. * Valid driver’s license and personal vehicle. * Paid or voluntary work experience with individuals and families experiencing social exclusion. **COMPETENCIES** * Commitment to the organization and strategic vision. * Rigor, efficiency, and quality orientation. * Flexibility and adaptability to change. * Teamwork. * Participant-centered approach. * Empathy. * Organizational ability. * Proactive and problem-solving capacity. * Effective communication. * Negotiation skills. * Frustration tolerance