Complementary Services Coordinator

Description

Job Summary: We are looking for a Complementary Services Coordinator for a high social and economic impact project focused on improving quality of life and socio-healthcare sustainability. Key Highlights: 1. Project with real impact on people's lives 2. You will work with talented and committed people 3. Opportunity for professional growth in a high-impact sector DESCRIPTION *Are you looking for a project where you can truly grow and generate impact through your work?* We are seeking a Complementary Services Coordinator to join our Complementary Services team. **Who are we?** Founded in 2018, Qida is a fast-growing private social startup with a clear mission: **to make the socio-healthcare system sustainable**. We achieve this by helping **more people live longer and with better quality of life at home** (Triple M), reducing avoidable hospitalizations and promoting more preventive, coordinated, human, and patient-centered care. At Qida, **social impact and economic impact go hand in hand**—both are inseparable and both are essential to fulfilling our mission. Today, we are a team of over **300 people in the office and 1\.800 caregivers at home**, and we have supported **over 25\.000 families**. In 2025, we closed a €37M funding round—the largest social impact round in Spain and Southern Europe. We are leaders in quality (4.8/5\) and technology in the sector. **What would your role be?** * **Family acquisition and management** * Collaborate with Qida’s various teams to identify and acquire families who could benefit from our services. * Manage communication with families interested in Qida’s services and products, conducting calls, providing information, and ensuring accompaniment until purchase. * **Management and promotion of complementary services** * Training for Qida teams: On diverse complementary services to ensure an integrated offering aligned with customer needs. * Continuous Improvement Strategy: Drive the development, implementation, and visibility of company services through marketing strategies, technological enhancements, and process optimization. * **Partner management and relationship building** * Foster and maintain strong, trust-based relationships with current partners, ensuring smooth and effective collaboration. * Identification and development of new partners: Identify new collaboration opportunities, build strategic relationships, and establish new agreements. * **End-to-End (E2E) New Service Development:** * Collaborate in the co\-creation of end\-to\-end (E2E) complementary services, working alongside our partners to design and implement innovative, comprehensive solutions. REQUIREMENTS **Who are we looking for?** Our ideal candidate: * Is a good person * Holds a degree in Business Administration & Management (ADE), Marketing, Psychology, Social Work, Nursing, or a related field * Has at least 3 years of experience in a similar position * Experience in the socio-healthcare, health, insurance, or B2C service sectors—with partner management—is highly valued * Has the ability to identify needs and find appropriate solutions (products/services and partners) * Can manage internal change within operational teams: training, upskilling, and motivating them * Is eager to grow professionally and improve the world—cares deeply about their work and its impact * Demonstrates strong organizational skills, consistently meeting goals and deadlines; oriented toward impeccable quality, continuous improvement, and action bias * Possesses negotiation skills and the ability to handle difficult discussions and situations * Has excellent communication skills, including active listening and empathy that foster healthy, positive relationships with colleagues * Has solid interpersonal competencies * Exhibits high energy, passion, and commitment **Why join Qida?** Our value proposition is clear: * **You’ll work with good people who are also good humans;** talent quality matters to us and motivates us. * **You’ll work on a high-growth project,** building something truly ambitious. * **What we do has real impact on people’s lives;** the purpose behind our work is why we’re here. * **We offer market-competitive compensation.** **What do we offer?** * Permanent, full-time contract in a growing sector * Hybrid work model: 1 day per week in the office and 4 days remote * 3 weeks per year of remote work from anywhere you choose * Regular development sessions with your manager, focused on your growth * Career development plan oriented toward your personal and professional growth * 23 vacation days \+ birthday leave * Coffee, breakfast, and pizza day in the office * Payflow: tax savings on meals, transportation, and salary advances * Access to medical insurance for you and your family, with exclusive benefits as part of the Qida Group * QidaDay and QidaParty: twice a year, we gather to celebrate achievements, goals, and values **Are you interested?** Apply to our job posting and help us change the world. At Qida, we champion diversity and building a team that reflects our company’s values. All decisions we make are based on individuals’ competencies and skills. We value your passion for discovery, reinvention, and creation. In line with our commitment to diversity and inclusion, we encourage applications from people with disabilities. Holding a Unique Disability Certificate (CUD) with a disability grade of 33% or higher will be considered favorably. If you require any accommodations during the selection process, please let us know.