Complementary Services Coordinator

Description

Job Summary: We are seeking a Complementary Services Coordinator to grow and generate impact in a social, high-growth project, managing families, services, and partners. Key Highlights: 1. High-growth project with social and economic impact. 2. You will work with great people in a high-quality team. 3. Career development plan focused on personal and professional growth. DESCRIPTION *Are you looking for a project where you can truly grow and make an impact with your work?* We are looking for a Complementary Services Coordinator to join our Complementary Services team. **Who Are We?** Founded in 2018, Qida is a private, high-growth social startup with a clear mission: **to make the sociosanitary system sustainable**. We achieve this by helping **more people live longer and with higher quality of life at home** (Triple M), reducing avoidable hospitalizations and promoting more preventive, coordinated, human-centered, and patient-focused care. At Qida, **social impact and economic impact go hand in hand**—both are inseparable and both are essential to fulfilling our mission. Today, we are a team of over **300 people in the office and 1.800 home caregivers**, having supported **over 25,000 families**. In 2025, we closed a €37M funding round—the largest social-impact round in Spain and Southern Europe. We are leaders in quality (4.8/5) and technology in our sector. **What Would Your Role Be?** * **Family Acquisition and Management** * Collaborate with Qida’s various teams to identify and acquire families who could benefit from our services. * Manage communication with families interested in Qida’s services and products—making calls, providing information, and ensuring support through to purchase. * **Management and Promotion of Complementary Services** * Training for Qida Teams: On diverse complementary services to ensure a comprehensive, customer-needs-aligned offering. * Continuous Improvement Strategy: Drive the development, implementation, and visibility of company services through marketing strategies, technological enhancements, and process optimization. * **Partner Management and Relationship Building** * Foster and maintain strong, trusting relationships with current partners, ensuring smooth and effective collaboration. * Identification and Development of New Partners: Identify new collaboration opportunities, build strategic relationships, and establish new agreements. * **End-to-End (E2E) New Service Development:** * Collaborate in the co-creation of end-to-end (E2E) complementary services, working alongside our partners to design and implement innovative, holistic solutions. REQUIREMENTS **Who Are We Looking For?** Our ideal candidate: * Is a good person. * Holds a degree in Business Administration and Management (ADE), Marketing, Psychology, Social Work, Nursing, or a related field. * Has at least 3 years of experience in a similar position. * Prior experience in the sociosanitary, healthcare, insurance, or B2C service sectors—with partner management—is highly valued. * Can identify needs and find appropriate solutions (products/services and partners). * Is capable of managing internal change within operational teams: training, upskilling, and motivating them. * Is eager to grow professionally and improve the world—cares deeply about their work and its impact. * Demonstrates strong organizational skills, meeting goals and deadlines consistently. Quality-oriented, committed to continuous improvement, and action-driven. * Possesses strong negotiation skills and the ability to handle difficult discussions and situations. * Excels in communication—listening actively and empathetically to foster healthy, positive relationships across the organization. * Has solid interpersonal competencies. * Brings high energy, passion, and commitment. **Why Join Qida?** Our value proposition is clear: * **You’ll work with great people who are also good people;** talent quality matters to us and motivates us. * **You’ll work on a high-growth project,** building something truly ambitious. * **What we do has real impact on people’s lives;** the purpose behind our work is why we’re here. * **We offer market-competitive compensation.** **What Do We Offer?** * Indefinite full-time contract in a growing sector. * Hybrid work model: 1 day per week in the office and 4 days remote. * 3 weeks per year of remote work from anywhere you choose. * Regular development sessions with your manager, focused on your growth. * Career development plan oriented toward your personal and professional growth. * 23 vacation days + birthday leave. * Coffee, breakfasts, and pizza day in the office. * Payflow: tax-advantaged benefits for meals, transportation, and salary advances. * Optional access to medical insurance for you and your family, with exclusive advantages as part of the Qida Group. * QidaDay and QidaParty: twice a year, we gather to celebrate achievements, goals, and values. **Are You Interested?** Apply to our job posting and help us change the world. At Qida, we champion diversity and strive to build a team that reflects our company’s values. All decisions we make are based on candidates’ competencies and skills. We value your passion for discovery, reinvention, and creation. In line with our commitment to diversity and inclusion, we encourage applications from people with disabilities. Holding a Unique Disability Certificate (CUD) with a disability rating of 33% or higher will be considered favorably. If you require any accommodations during the selection process, please let us know.