CUSTOMER MANAGEMENT AGENT

Description

Job Summary: We are seeking a Customer Management Agent to manage, via telephone, the maintenance and development of the client portfolio, performing cross-selling and customer retention. Key Highlights: 1. Stable contract with opportunities for professional development 2. Initial and ongoing training provided by the company 3. Positive work environment and committed team At **PHS Serkonten**, with over 40 years of experience in comprehensive hygiene-sanitary solutions for businesses and public and private establishments, we specialize in delivering products and services that ensure clean, safe, and healthy spaces. Our commitment to excellence and personalized service has established us as an industry benchmark. We are looking for a **Customer Management Agent** to join our team at our Madrid office. If you are responsible, organized, and customer-oriented, this opportunity is for you. As a Customer Management Agent, you will handle all tasks related to the maintenance and development of your assigned client portfolio via telephone, reporting directly to the Direct Sales and Customer Management Manager. Responsibilities: * · Answering incoming phone calls and emails * · Advising on products or services via WEB, email, phone, etc. * · Prospecting and acquiring new clients. * · Developing existing clients by performing cross-selling of products and/or services. * · Identifying opportunities, retaining clients, and maintaining stable relationships. * · Achieving the monthly target set by the company * · Managing, processing, and closing commercial offers and contracts * · Handling customer incidents: reception and routing * · Daily activity reporting in CRM * · Collaborating with the sales network as part of a team Requirements: * Proficiency in computer tools. Experience with D365 is highly valued. * Negotiation skills, proactivity, organizational ability, and interpersonal skills. * Minimum 1 year of experience in telesales. We Offer: * Stable contract with opportunities for professional development * Initial and ongoing training provided by the company. * Positive work environment and committed team Position Type: Full-time Salary: €18,500.00–€19,000.00 per year Benefits: * Flexible working hours Work Location: On-site employment