Customer Representative (Swedish-speaking) - On-Site SP02

Description

Summary: This role is for a Swedish-speaking Customer Representative who thrives on helping others, communicating, and working in a digital environment with innovative technologies. Highlights: 1. Opportunity for continuous training, coaching, and skill development 2. Engage in handling customer inquiries, focusing on excellent service 3. Work in a supportive team environment with career growth potential Job Title: Customer Representative (Swedish-speaking) - On-Site SP02 Job Description Take on a job where you contribute to making a difference in people's lives! Do you enjoy helping others and feel comfortable using telephones and computers as part of your daily work? Join a company with high trust and where you will develop! **We offer you a dynamic job, great colleagues, and development** You will receive training and continuous coaching from your managers and team. Learn new working methods, develop your communication skills, and work in a digital environment with some of the market’s most innovative technologies. What you learn with us will make you a valuable member of our team—or any other team. **At Concentrix we offer:** - Attractive salary conditions - A bonus of 300 euros and upwards when you refer friends for employment - A full Spanish contract from day one, with access to Spanish health insurance coverage - Indefinite-term employment, rotating schedule: Mon. to Fri. 08:00–18:00, Sat. 09:00–17:00, with two free weekends per month. - Paid training - Paid vacation (4 weeks + 4 days per calendar year), with vacation days accrued from your first year of employment* - A wide range of discounts on sports articles, travel, home electronics, etc., through our partners - A foot in the door at a company where we primarily promote internally for higher roles. We encourage internal mobility, and today we operate in more than 60 countries worldwide - A modern office with an open and pleasant layout - Relocation support where applicable **What you will experience at Concentrix** As part of the Specsavers team, you will: - Handle incoming and outgoing calls to existing eCommerce customers as well as online chat. - Assist them with questions regarding orders, products, deliveries, offers, and much more—focusing on excellent service and positive interactions - Handle calls not answered by stores and log customer inquiries via the Customer Relationship Management system - Once you gain experience, have the opportunity to handle inquiries via social media and email - Focus on delivering excellent customer experiences in every customer interaction—including a focus on continuously improving customer satisfaction - Collaborate with your team to achieve Specsavers’ set goals **Who we would like to have on our team** We want to meet people from all kinds of backgrounds who enjoy learning new things and are curious. Your natural talent for helping others and going the extra mile for our customers will fit perfectly with what we do at Concentrix. **We are looking for you who:** - Have native-level Swedish, fluent English, and can undergo training in English without difficulty - Are proactive in your work approach and curious about learning Specsavers’ services, product offerings, and processes - Have solid experience working with computers - Possess strong service orientation, patience, and the ability to professionally and positively handle dissatisfied customers - Are open to a constantly changing work environment - Focus on proactive, self-driven work and solution-oriented reasoning within a team. **It would be a plus if you also:** - Have experience working with CRM systems and can manage multiple systems simultaneously - Have experience working in B2C Do you not meet all requirements? At Concentrix, we are committed to creating a diverse and inclusive workplace where everyone can learn and develop professionally. If you feel you don’t tick all the boxes in the job description, we still encourage you to apply. We’ll do our best to match you with the right job—whether it’s this one or a future role. **Does this sound like you? Welcome to Concentrix!** **About Concentrix in Málaga** Our office is located just outside Málaga, in Benalmádena’s beach area. Málaga is not only the Spanish city with the best quality of life (Eurobarometer) and known for local artists such as Antonio Banderas and Pablo Picasso. Málaga is also a vibrant city and home to many well-known international high-tech companies. Outside of work, you’ll have 160 km of coastline and beaches to enjoy, exciting and healthy cuisine, nature, and nightlife! Enjoy sports—perhaps padel? There are over 10 padel clubs within a 20-minute radius from your workplace. And 320 days of sunshine! Welcome to us Northerners on the Costa del Sol, the Concentrix family, and Spain. **About Concentrix** We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures. In short: You will be joining over 440,000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow. *Concentrix is an equal-opportunity employer* We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. * Our recruiters will explain which conditions apply. Ref. RRQ23-001777-1-SWEDEN Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12 Language Requirements: English (Required), Swedish (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents**