Airport Assistant - AGP

Description

Job Summary: We are seeking a professional to organize airport traffic, coordinate transfers, and maximize customer service and cost efficiency for BDXperience. Key Highlights: 1. Assisting customers and travel operators at the airport. 2. Optimizing transfers and managing incidents. 3. Professional development and exclusive travel benefits. **Description:** ---------------- ***Who Are We?*** At **BDXperience**, a brand of **W2M**, the travel division of the **Iberostar Group**, we operate with a clear purpose: delivering the best and most authentic travel experience by relying on local, committed, approachable, and destination-expert teams. As an inbound operator, we provide services in major holiday destinations, backed by a solid track record that enables us to deeply understand each location’s offerings and resources. This allows us to deliver agile responses and advantageous conditions for our clients at all times. Our proposition rests on three pillars: * *Technological innovation* * *Exclusive products* * *Sustainable commitment* These are our differentiating objectives—what sets apart every experience we design. ***What Will Be Your Functions and Responsibilities?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at the lowest possible cost. Your focus will be on corporate customer service and, above all, cost efficiency. You will maintain contact with both end customers and representatives of tour operators represented by BDX, handle transport emergencies, and resolve them promptly. * Assisting CORPORATE customers (tour operators represented by BDX) at the airport * Assisting END customers at the airport * Organizing airport transfers and optimizing occupancy * Managing delays and implementing short-term responses. * Monitoring potential post-travel incidents * Communicating with tour operators. **Requirements:** --------------- ***You’ll Be a Great Fit If You Are...*** * An effective communicator (oral/written) and empathetic, able to understand customers’ needs and concerns. * Detail-oriented. * Capable of working under pressure, setting priorities, meeting deadlines, adopting a solution-oriented and proactive attitude, anticipating problems, and proposing solutions. * Dynamic, methodical, highly organized, and skilled at teamwork—facilitating collaboration among colleagues. * Experienced in assisting hotel guests and selling excursions. * Advanced English proficiency; additional languages are valued. * **Mandatory: Start date in March.** ***Bonus Points If You Also Have...*** * Minimum 2 years’ experience in a similar role (DMC traffic + airport). * Knowledge and skills: * Familiarity with local areas and hotels. ***What Do We Offer?*** Being part of ***W2M·People*** comes with advantages, because our team’s wellbeing is a top priority. Joining our project goes beyond just filling a position—it’s a journey of personal growth and care. * We support your professional development through continuous training programs and internal mobility opportunities. * We optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to fully enjoy your free time with exclusive discounts on travel and hotel stays. * You—and your loved ones—matter to us: therefore, your birthday is a paid day off so you can celebrate it your way. We’re looking for talent to continue expanding our destination operations. We’re looking for talent to continue expanding our destination operations.