Gaming Hall Operator

Description

Job Summary: We are seeking a hall supervisor to manage customer service, supervision, and operations of a gaming hall, ensuring regulatory compliance and an excellent customer experience. Key Highlights: 1. Customer-centric role focused on customer service and operational management of the gaming hall. 2. Initial and ongoing training, with opportunities for internal growth. 3. Professional environment emphasizing safety. We seek a responsible, customer-oriented individual to manage customer service and ensure smooth operations of our gaming hall, guaranteeing regulatory compliance and an outstanding experience for our customers. **Main Responsibilities** * Provide in-hall customer service, resolving inquiries with professional and friendly interaction. * Control access and verify legal requirements (age, identification, capacity). * Perform basic supervision of gaming machines and report incidents. * Manage cash handling: collections, change issuance, and cash control. * Monitor compliance with regulations and respond appropriately to incidents. * Assist with opening, closing, and maintaining order on the premises. **Requirements** * Experience in customer service (experience in gaming, hospitality, or retail is preferred). * Strong communication skills and ability to manage conflicts. * Basic cash-handling and computer literacy. * Availability for rotating shifts (including weekends). **Preferred Qualifications** * Training in customer service. * Observational skills and ability to detect risky behaviors. * Teamwork orientation and proactivity. **We Offer** * Permanent contract and competitive salary. * Initial and ongoing training. * Professional environment emphasizing safety. * Opportunities for internal growth.