Description
Job Summary:
We are seeking a BAAN/Infor LN functional support specialist to resolve incidents, provide user support, maintain the ERP system, coordinate with vendors, and assist in key business processes.
Key Highlights:
1. Functional incident handling and resolution in BAAN / Infor LN
2. User support for key modules (procurement, logistics, production, finance)
3. Experience in functional support for BAAN or Infor LN
##### **Responsibilities**
* Functional incident handling and resolution in BAAN / Infor LN.
* User support for procurement, logistics, production, and finance modules.
* Data error analysis and transaction validation.
* Basic ERP configuration and functional maintenance.
* User, role, and permission management.
* Documentation of procedures and user manuals.
* Coordination with external vendors for enhancements and developments.
* User accompaniment during closings, inventories, and other key operational processes.
* Support during user acceptance testing (UAT) prior to deployments.
##### **Requirements**
* Prior experience in functional support for BAAN or Infor LN.
* Knowledge of business processes in industrial environments (logistics, production, procurement, and/or finance).
* Ability to analyze incidents and translate user needs into functional requirements.
* Strong communication and interpersonal skills when interacting with users.
* Analytical and problem-solving capabilities.
* Experience working within multidisciplinary teams.
* Availability for on-site work.