Senior Omnichannel Specialist

Description

Job Summary: Lead the omnichannel strategy and customer experience for a key project with an international pharmaceutical company. Key Responsibilities: 1. Define and execute the omnichannel strategy. 2. Manage digital platforms and digital marketing campaigns. 3. Participate in innovative projects, including AI initiatives. ### **Description** At **Izertis**, we are expanding our team by hiring a **Senior Omnichannel Specialist** to join a key project for one of our clients (an international pharmaceutical company). You will be responsible for leading the omnichannel strategy, ensuring a consistent, integrated, and optimized customer experience across all digital touchpoints. **What will you do?** * Define and support the execution of the omnichannel strategy * Manage the digital platform ecosystem (website, CMS, marketing tools, etc.) * Design and execute digital marketing and automation campaigns * Coordinate with technical teams (IT, data, development) for solution implementation * Participate in innovative projects, including AI initiatives (e.g., Agentforce) * Analyze KPIs and propose continuous improvements to optimize results **What are we looking for?** * Over 5 years of solid experience in omnichannel and digital marketing environments * Experience working with Salesforce (mandatory) * Experience managing digital platforms * Knowledge of marketing automation tools * Ability to collaborate with technical teams (IT, data, web development, CMS) * Valuable experience in Artificial Intelligence projects * Strategic, analytical, and results-oriented profile **What can we offer you?** * Permanent contract * Flexible working hours * Hybrid work mode in Madrid (San Blas\-Canillejas area) * Challenging and collaborative technical environment * Participation in innovative and high-impact projects * Intensive work schedule during July and August, where, for better work-life balance, working hours are from 8:00 to 15:00 * Flexible compensation package enabling enrollment in medical insurance, meal vouchers, childcare vouchers, or transportation vouchers, as well as free English classes. * 22 working days of vacation plus your birthday off. **Who are we?** Izertis, with over 29 years of experience, listed on the BME Continuous Market and ranked among the top 1,000 fastest-growing companies across European countries, offers you the opportunity to develop your professional career alongside more than 2,300 employees through offices distributed across Europe, America, and Africa, with presence in over 50 countries where we deliver services and projects via an extensive portfolio of solutions. We look forward to welcoming you! ### **Minimum Requirements** Solid experience in omnichannel and digital marketing environments Experience managing digital platforms Experience working with Salesforce (mandatory) Knowledge of marketing automation tools Ability to interact with technical teams (IT, data, web development, CMS) Valuable experience in AI projects Strategic, analytical, and results-oriented profile Location**Madrid** Category**Pharmaceutical Sector** Subcategory**Marketing and Communications** Sector**Information Services and Technology** Working Hours**Full-time** Work Modality**Hybrid (On-site and Remote)** Professional Level**Employee** Department**IT**