Freelancer IT Help desk support L1 (Fluent Spanish and English)

Description

Summary: Seeking an experienced EUC L1 Desktop Support Engineer to deliver exceptional IT support, manage desktop devices, and troubleshoot hardware and software issues. Highlights: 1. Deliver exceptional IT support services and ensure operational excellence. 2. Manage and troubleshoot complex technical issues for desktop devices. 3. Utilize expertise in SCCM, VPN, MDM, and ITIL processes. **About Cogent Networks:** Cogent Networks is a leading provider of IT solutions and services, dedicated to delivering high\-quality technical support and infrastructure solutions to our clients across the globe. We pride ourselves on offering innovative, reliable, and customer\-focused IT services that empower businesses to achieve their goals. **Job Description:** Cogent Networks is seeking an experienced **EUC L1 Desktop Support Engineer** to join our team in Madrid, Spain, on a 1\-year contract. In this role, you will be responsible for delivering exceptional IT support services, managing desktop devices, troubleshooting hardware and software issues, and ensuring operational excellence at the site. **Responsibilities:** * Manage desktop devices (hardware, software, and connectivity) incidents through to resolution. * Provide **standard hardware and software support** for operating systems and office applications throughout the device lifecycle. * Troubleshoot and resolve complex technical issues, including **SCCM knowledge, reimaging, migrations, VPN, MDM, blue screen errors, GP updates, and OU\-related tasks**. * Handle hard and soft break\-fix services for laptops and desktops. * Optimize and maintain the configuration of desktops, including patch updates, hardware replacements, and spares management. * Analyze service desk calls and incident data to identify training requirements and potential automation solutions. * Manage and troubleshoot issues related to **OST and PST files** in email clients. * Ensure that each desktop device is installed with the appropriate image and complies with security profiles, including anti\-virus monitoring. * Provide VIP deskside support as per the contract and act as the onsite IT contact for urgent IT\-related issues. * Manage remote desktop devices using appropriate tools. * Support and troubleshoot Microsoft Lync, VPN, mobile devices, and AD\-related tasks. * Ensure adherence to ITIL processes for incident, change, problem, and service request management. **Requirements:** * Fluency in Spanish **(local language)** for both speaking and writing is required. * Strong knowledge of **Windows, MAC, iOS, and IMAC troubleshooting** and deskside support. * Expertise in **SCCM, reimaging, migrations, VPN, MDM, and blue screen error troubleshooting**. * Knowledge of **GP updates, OU management, OST, and PST troubleshooting** is required. * Experience with **Windows 7 OS** and modern operating systems. * Expertise in asset management and VIP support is highly desirable. * Hands\-on experience with **Service Management tools (e.g., ServiceNow)**. * Proficiency in EUC tools, remote support tools, Microsoft Office Suite, and Outlook. * Knowledge of Active Directory and hands\-on experience with smart hands and feet support. * Familiarity with ITIL processes, including incident, change, and problem management. * Good understanding of **VPN, Lync**, and mobile device support. * Strong interpersonal and communication skills, leadership qualities, and logical thinking. * Associate degree (A.A.) or equivalent technical education is required; **Bachelor's degree preferred**. **Contract Details:** * **Contract Duration:** 1 year \+ extension If you meet the qualifications and are interested in this opportunity with Cogent Networks, we encourage you to apply by submitting your CV Join us and be a part of our dedicated and innovative team! Job Type: Full\-time Pay: From 2,500\.00€ per month Work Location: In person