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Position Summary: Process guest check-ins and check-outs, assign rooms, handle payments, and ensure a positive guest experience. Key Highlights: 1. Manage guest registrations, payments, and requests professionally. 2. Collaborate with other departments to ensure guest well-being. 3. Provide information and assist with transportation needs. **Additional Information** **Job Number**26059370 **Job Category**Rooms \& Guest Services Operations **Location**Hotel Maria Cristina a Luxury Collection Hotel San Sebastian, Paseo Republica Argentina, 4, San Sebastian, Guipuzcoa, Spain, 20004 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-ins and check-outs, as well as room assignments, room change requests, and late check-out requests. Collect payments; activate or issue new room keys. Ensure rates comply with market standards and that all exceptions are properly documented. Review or adjust guest billing. Communicate with appropriate staff when guests are awaiting an available room. Inform guests of any messages they have received. Remove guest records from the computer system. Coordinate with the Housekeeping Department to track room status and guest concerns. File guest paperwork or documentation. Operate the telephone switchboard. Prepare and verify daily reports, incident lists, and credit card authorization reports. Provide directions and information to guests on how to reach destinations. Answer, log, and process all guest calls, requests, questions, or concerns; follow up to ensure satisfactory resolution. Arrange transportation for guests or visitors. Count and secure the cash drawer at the beginning and end of each shift. Cash guest checks, process all forms of payment, receipts, disbursements, and expenses, and provide change. Notify Security of any reported thefts. Comply with all company policies and procedures; report accidents, injuries, and unsafe working conditions to management; maintain a clean, professional uniform and personal appearance; safeguard confidential proprietary information and protect company assets. Greet and acknowledge guests in accordance with company standards, anticipate their service needs and fulfill them, assist guests with disabilities, and thank guests with genuine appreciation. Communicate with others using clear, professional language and answer phones following proper protocol. Cultivate and maintain positive working relationships with others, support the team in achieving common goals, and listen to and respond appropriately to employee concerns. Adhere to quality and safety standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place unassisted objects weighing 10 pounds or less. Perform other reasonable job duties as requested by supervisors. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: No prior related work experience required. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* The Luxury Collection Hotels \& Resorts, with over 120 hotels in more than 35 countries, delivers authentic experiences that evoke lasting, treasured memories. Our legacy of over 100 years—beginning in 1906 under the Italian brand CIGA (a collection of Europe’s most famous and iconic hotels)—serves as a solid foundation as we evolve to exceed the expectations of luxury travelers. From legendary palaces and remote retreats to timeless modern classics, each Luxury Collection hotel and resort is a unique and cherished expression of its location—a portal to the destination’s charms and cultural treasures. If you appreciate evocative storytelling, feel passion and curiosity about this destination’s heritage, and aspire to deliver genuine, personalized hospitality that anticipates guest needs, we invite you to join our journey. By joining The Luxury Collection, you become part of Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.
