Receptionist

Description

Job Summary: We are seeking a reception professional to greet and welcome guests, process payments, and support daily operations in a luxury environment. Key Highlights: 1. Customer service experience with a friendly and empathetic approach 2. Ability to handle guest inquiries and special requests 3. Proficiency in English and Spanish; knowledge of other languages is a plus **Company Description** SO/ Sotogrande is a tribute to fashion and design, gastronomy, wellness, and golf on the Andalusian coast. Surrounded by green hills and valleys with views of the Mediterranean Sea, SO/ Sotogrande Spa \& Golf Resort enjoys a unique setting. The resort has revived the welcoming spirit and essence of the historic Cortijo de Santa María de la Higuera, transforming it into an idyllic destination where families and friends celebrate life, enjoy serenity together, and embrace a healthy, contemporary lifestyle. It is the preferred destination on the Costa del Sol for golf enthusiasts, with a privileged location surrounded by some of Europe’s top seven golf courses. It features 152 rooms and 36 suites, as well as exceptional facilities including three outdoor swimming pools, private gardens, a Kids’ Club, a 3\.500 m² spa and fitness center, and bright event spaces with stunning views. Its culinary offering comprises five restaurants and bars, where traditional Andalusian flavors, innovative interpretations, and signature cocktails can be enjoyed. **Job Description** * Greet and welcome guests with a warm and professional demeanor * Provide detailed information about services and packages to guests * Process payments and handle cash transactions accurately * Maintain a clean and organized reception area * Assist with inventory management and restocking supplies * Collaborate with other team members to ensure smooth operations * Handle guest inquiries, concerns, and special requests promptly and efficiently * Ensure compliance with health and safety regulations * Assist with administrative tasks such as report generation and filing **Requirements** * Excellent communication and interpersonal skills * Strong customer service orientation with a friendly and empathetic approach * Basic computer skills, including familiarity with MS Office suite * Demonstrated ability to multitask and prioritize in a fast\-paced environment * Problem\-solving skills and ability to handle challenging situations professionally * High school diploma or equivalent required * Additional certifications in hospitality * Familiarity with luxury hospitality standards * Fluency in English and Spanish required; other languages are a plus * Flexibility to work weekends, holidays, and varying shifts as needed **Additional Information** * Attractive incentive plan. * Significant discounts on hotel services. * Discounts at Accor Group hotels and partner companies.