Position Summary: Responsible for leading and managing a team of agents, ensuring commercial focus, customer relationships, and optimal parking operation performance, while maintaining facility security and maintenance. Key Highlights: 1. Team leadership and parking operations management 2. Commercial focus and customer relationship 3. Comprehensive facility, security, and maintenance management At Telpark, talent is what drives and inspires us. Responsible for leading and managing a team of agents, ensuring commercial focus, customer relationships, and optimal parking operation performance, while maintaining facility security and maintenance. **Responsibilities** * Commercial management: + Propose and ensure implementation of commercial initiatives and sales of company products and services * Operational supervision and management: + Supervise payment processes and tariff control, ensuring accuracy and transparency of transactions * Parking management: + Control and regulate traffic to maintain orderly and safe flow + Manage ticket collection and validation, commercial service and product payments + Perform cash handling and ATM management, settlements and reconciliations, delivery, custody, and deposit of revenues * Maintenance and security: + Supervise direct care and preservation of all facilities + Supervise parking maintenance and cleaning, ensuring optimal conditions and freedom from hazards + Coordinate regular maintenance of equipment, lighting, and security systems with external vendors + Maintain and enforce security policies and occupational risk prevention measures * Personnel management: + Lead the parking agent team, prioritizing and ensuring proper performance with emphasis on team development and growth + Prepare shift schedules ensuring full coverage of all shifts to deliver excellent parking service + Train staff on operational procedures, safety regulations, and customer service standards * Reporting and recordkeeping: + Responsible for managing the parking facility’s profit-and-loss account under one’s charge + Maintain accurate records of transactions, receipts, and vehicle movements + Prepare periodic reports on operational performance, incidents, and key parking metrics + Effectively use computer systems or management tools to facilitate efficient parking control and administration **Knowledge and Skills** * Commercial skills * Customer orientation * Negotiation * Team management * Leadership * Analytical ability * Decision-making * Teamwork Basic knowledge of information security (Policies, Regulations, and Security). If you wish to join a growing company undergoing full digital and cultural transformation, now is your moment.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
