**What makes Cognizant Netcentric a great fit for you?** At Cognizant Netcentric, we create memorable digital experiences for the worlds leading brands. We are a diverse, global community of 1,500\+ Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With **Holacracy** at our core, every individual is empowered to make an impact. **The Role** Were looking for a **System Engineer** with a strong customer\-first mindset to ensure reliable, secure, and high\-performing platforms. You will act as a Netcentric ambassador, handling complex issues, supporting cloud\-based environments, and delivering an excellent customer support experience. This role is **not fully remote**. Candidates must be **based in Madrid**. **What You will Do:** * Act as a senior escalation point for complex system, infrastructure, and platform issues * Ensure high availability, stability, and performance of customer\-facing environments * Provide expert\-level support across **Linux/Unix systems**, cloud platforms, and web infrastructure * Troubleshoot and resolve incidents related to networking, DNS, SSL/TLS, and security * Operate and support **cloud environments** (AWS / Azure), including monitoring and cost awareness * Support and improve **CI/CD pipelines** and deployment processes * Work with CDNs, load balancers, web servers, and dispatchers to optimize traffic and performance * Collaborate closely with developers, QA, and architects to resolve issues and prevent reoccurrence * Maintain clear documentation, runbooks, and incident reports using tools like **JIRA** * **Proactively identify risks, propose improvements, and drive operational best practices** * **Support on\-call or urgent production issues when required** * **Mentor junior engineers and contribute to knowledge sharing across the team** **What You Bring** * Senior background in **System Engineering, System Administration, or Technical Support** * Strong **Unix/Linux** expertise and command\-line skills * Solid understanding of networking, DNS, and security best practices * Good understanding of **web infrastructure**, including **web servers, dispatchers, and load balancing** * Hands\-on exposure to **cloud platforms** (AWS preferred) * Scripting skills (Bash, Python, or Perl) * Experience with **JIRA**, Git, and CI/CD tooling * Fluent English and EU work eligibility * Availability to work onsite in **Madrid (3 days/week)** **Nice to Have** * **Adobe Experience Manager (AEM)** knowledge or certification * CI/CD tools (Jenkins, Maven) * CDN platforms (Akamai, Fastly, CloudFront, Imperva) * Cloud certifications and/or previous Tech Lead experience **At Cognizant Netcentric you get:** * Permanent contract * 30 working days of vacation * Flexible working hours * Recognition bonus system * Private health insurance * Apple work equipment * WFH equipment \+ welcome package * WFH monthly expenses compensation * Access to Udemy courses * Adobe certification * Sponsored gym membership * Tax\-free benefits (ticket restaurant, kindergarten and transport) * A dynamic and international team * Everyone has a voice; we are a Holacracy organisation