IT Service Manager

Description

Job Summary: Emetel is seeking a Service Manager passionate about innovation to lead the delivery of technology services, ensure customer satisfaction, and drive growth in a challenging environment. Key Highlights: 1. A challenging project at a leading company in the technology sector 2. Professional growth and development with a personalized approach 3. A collaborative and dynamic environment with training and team building Welcome to Emetel! The place where technology serves as a bridge to a future full of possibilities. We are a team passionate about innovation, empowered to create freely, and guided by a clear vision that has driven us for 30 years to transform businesses through customized technological solutions. If you share our energy to challenge the status quo and are ready to leave your mark on the digital world, this is the place for you! Dare to be part of our journey and join the team. **AN OPPORTUNITY FOR YOU** We are looking for a new Service Manager profile — someone eager to advance their career and embrace this opportunity-filled challenge. Could that be you? **What would you do?** * Pre-consultation and requirements analysis, scope definition, and service delivery monitoring. * Planning, definition, and sequencing of activities; estimation of resources and durations, agreed upon with the customer. * Leading service execution in alignment with the plan agreed upon with the customer, coordinating and supervising the work of teams involved in the service. * Ensuring customer satisfaction with delivered services and promoting sales of new solutions, products, and services. * Developing supplier and/or technology partner relationship strategies to enhance the added value we deliver to our customers. * Establishing a structured, clear documentation and process management model enabling simple access to service-related information. * Focusing on continuous service improvement and defining and monitoring KPIs jointly with the customer. **What do we require?** * STEM degrees or other complementary education related to business management and/or application of agile methodologies. * At least 3\-5 years of experience as a Service Manager. * Languages: technical English. * Knowledge, experience, and/or certifications in methodologies and frameworks: ITIL, ISO 20\.000, ISO, COBIT. * Familiarity with service management tools (ticketing, CMDB, etc.), project management systems, ERP, CRM, CSM, document management systems, multi-platform collaborative work tools, office applications, etc. * Technical knowledge of infrastructures, communications, systems, cybersecurity, etc. **Competencies:** * Customer orientation * Commitment and accountability * Initiative * Organization and planning * Impact and influence * Communication * Negotiation **Now it's your turn!** At Emetel, we are shaping the future — and we want you to do it with us. To that end, we’ve thought carefully about what we can offer you to ensure you feel satisfied, valued, and motivated: You will join a challenging project at a leading technology-sector company, working with the most advanced technologies. If you are passionate and motivated to surpass yourself daily in your profession, here you’ll find the perfect environment to do so. Professional growth and development, with a personalized approach designed to help you reach your full potential. Additionally, you’ll have access to training programs and opportunities for knowledge exchange with other team members, allowing you to learn from experts across diverse fields and continue developing within a collaborative and dynamic environment. Annual team-building activities, designed to strengthen bonds, foster teamwork, and, of course, enjoy fun moments. A competitive salary, along with an attractive flexible compensation plan including benefits such as health insurance, meal vouchers, and childcare vouchers. Additional options include private medical insurance and hotel discounts. These incentives are designed to adapt to your needs and improve your well-being both inside and outside the workplace. Days off on December 24 and 31, and a shortened workday on January 5. One personal day during your birthday week, to use however you wish. Technology is just the beginning. If you share our passion for innovation and are ready to leave your mark, we want to meet you! **Will you take on the challenge?** **\#ExperienciaEmetel** *At Emetel, we are committed to equal opportunities and non-discrimination based on gender, age, race, religion, disability, sexual orientation, gender identity, or political ideology. Therefore, we evaluate candidates for our job openings solely on the basis of knowledge, skills, and experience, consistently applying current legislation regarding gender equality between women and men (Royal Decree-Law 6/2019 and its implementing regulations).*