STORE MANAGER

Description

Job Summary: We are seeking a Store Manager to lead teams, drive commercial results, and ensure operational excellence and our customer service policy. Key Highlights: 1. Lead and develop the retail team 2. Drive results through KPI analysis and monitoring 3. Ensure operational excellence and customer service **Who We Are** At Merkal, we lead footwear retail in Spain. Our mission is clear: **to deliver a comfortable and agile shopping experience, combining fashion, comfort, and personalized customer service.** If you are passionate about sales and customer interaction, this is the place for you! **The Role** We are looking for a **Store Manager** for our store located in **Balaguer (Lleida)**, working **40 hours per week**, on a split shift covering morning and afternoon. You will be the key reference person for both the team and the store, ensuring excellence in customer experience and achievement of commercial objectives, with support from your Area Manager. **Your Key Responsibilities** * **Lead, organize, and develop the team**: recruitment, onboarding, sales training, and performance follow-up. * Drive results through **KPI analysis and monitoring** (conversion rate, average transaction value, units per transaction, shrinkage). * **Ensure operational excellence**: store opening/closing, cash handling (cash counts and closing), restocking, organization, and cleanliness. * Ensure proper implementation of Merkal’s **customer service policy**. * Supervise **visual merchandising implementation**, aligned with brand guidelines. * Ensure compliance with **administrative and operational procedures** at the point of sale. **Requirements and Skills We Value** * Minimum **3 years’ experience** leading teams in retail (fashion/footwear preferred). * **Approachable leadership style** and ability to develop people. * **Results- and customer-oriented mindset**, with proven experience using **KPIs** (conversion rate, average transaction value, units per transaction) for decision-making. * **High adaptability and learning capacity**; **initiative** to anticipate and resolve in-store issues. * **Collaboration and teamwork**, with a **positive and proactive attitude**. * **Priority management**: planning, organization, and **time optimization** in high-activity environments. **What We Offer** * Join a **solid, trusted company**, leader in footwear retail. * **Fixed + variable remuneration**, based on store objectives. * **Continuous training** on products, sales, and KPIs to support your professional growth. * **Exclusive discounts** of 30% for you and your family. * A **close-knit work environment**, with a team supporting you from day one. **Key Details at a Glance** * **Position**: Store Manager * **Store**: Merkal Balaguer (Carrer d'Urgell, 47\-49\) * **Working Hours**: 40 hours per week. * **Schedule**: Monday to Saturday, split shift (morning and afternoon), with two weekday afternoons off. * **Contract Type**: Permanent. * **Remuneration**: Fixed salary according to collective agreement \+ variable bonus tied to store objectives. * **Benefits**: Continuous training \+ exclusive discounts. **Shall We Meet? Apply to Our Opportunity!** Merkal champions equal opportunities and diversity. All applications will be considered solely based on talent and suitability for the role. In accordance with the Organic Law on Personal Data Protection, CVs will not be accepted in person at any of our stores. Learn more about us by visiting our careers page: https://jobs.merkal.com/