Customer Service Technician

Description

Job Summary: Provides customer attention and service in the dispatch department, managing orders, delivery routes, and documentation, while acting as the liaison with production. Key Highlights: 1. Mission to ensure customer attention and service from the dispatch department. 2. Collaboration with production in planning. 3. Growth-oriented environment with motivation for development and versatility. **Why do we need you?** Your mission will be to guarantee customer attention and service from the dispatch department and at the center level. Some of your responsibilities would include: * Receiving and attending to orders placed by our customers through the various channels we provide (phone, email, and EDI). * Registering orders in the company's ERP system (SAP) and CRM. * Acting as the liaison with production regarding planning. * Addressing inquiries related to order management (availability, order status, delivery dates, etc.). * Planning delivery routes to customers. * Authorizing product shipments, controlling, recording, and archiving delivered orders via delivery notes. * Receiving customer returns, followed by subsequent handling according to the center’s organization. * Receiving goods from suppliers or other branches. * Generating transport documentation (Identification Documents). * Organizing material deliveries. * Managing the internal database and entering data into the Ministry’s database. * Identifying authorized carriers. **Is this job right for you?** If you have: * A higher vocational qualification in administration or a related field. * At least 3 years’ experience in an industrial environment (logistics and customer service). * A commercial profile or clear customer orientation. * Intermediate-level Excel skills. * Experience working with ERP and CRM systems. * English proficiency is desirable. * Motivation to learn, drive, proactivity, and dynamism... Then this job is for you! **More about us** "MAKING THE WORLD A BETTER HOME — that is why we exist and what drives us. Present in 75 countries, Saint\-Gobain is the global leader in sustainable construction. What is our business? We design, produce, and distribute materials and services for the construction and industrial markets. What are our solutions? They are everywhere in our daily lives (buildings, transportation, infrastructure), delivering comfort and sustainability. What is our ambition? Wherever you are, let your unique personality and our values guide you every day to help invent a more sustainable world." **Benefits of joining us** * 100% stable position. * Working hours: Monday to Thursday, 07:30–13:30 and 14:30–17:00\. Friday intensive shift: 07:30–13:00\. August intensive shift: 07:00–15:00\. * Meal vouchers. * Pension plan (5%). * Company stock purchase program. * Health insurance starting from the second year. * Annual bonus payments based on company objectives. **A team ready to welcome you** A plant undergoing rapid growth. You will report directly to the department head and work alongside a colleague handling customer service tasks. It is a small team. Candidates must demonstrate motivation for professional development and versatility, as responsibilities will span both customer service and document management. **Steps to join us** Apply now and attach your updated CV! Job Reference: ESP00940