Tech_Junior Engineer in Perimeter IT Security

Description

Job Summary: You will join the perimeter security device management team, supporting users and handling service requests and incidents in a multi-vendor environment. Key Highlights: 1. Continuous training and certifications in security technologies. 2. Excellent dynamic and multidisciplinary work environment. 3. Opportunity to work within a large, multicultural team. **What is Telefónica Tech?** Telefónica Tech is the leading digital transformation company of the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, enabling us to support our clients throughout their digital transformation journey. We are a team of over 6,200 bold professionals working daily from various locations worldwide to achieve excellence through transparent leadership and a strong team spirit. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com**What do we do in the team?** Within Telefónica Cybersecurity & Cloud Tech’s MSS Device Management unit, we deliver perimeter security device management services, handling all client requests and incidents as well as monitoring these devices. **What will your day-to-day look like?** Your mission will be to join the team managing perimeter security devices. Your day-to-day responsibilities: * Handling the User Support Inbox, both written and spoken in English and Spanish. * First-line reactive support. * First contact for service requests. * Morning shifts from Monday to Sunday, with occasional shift work possible. * Creation of network and security rules and policies on multi-vendor firewalls. * Monitoring health alerts from security devices. * Level-1 troubleshooting for multi-vendor security devices (Fortinet, Palo Alto, Check Point, Cisco…) **And for this role, we believe it would be ideal if you had…** **Experience** * Technician with over 1 year of experience in security and over 2 years in networking and/or systems projects. * Familiarity with perimeter security environments. * Technical knowledge in system and network security, authentication, security protocols, cryptography, and application security. * Knowledge of web and network protocols. * Basic knowledge of different vendors such as Fortinet, Palo Alto, and Check Point. * Knowledge of IPsec VPN configurations. **Education** The following qualifications will be considered an advantage: * Entry-level security certifications for technologies used by the Client Entity (e.g., CCSA or equivalents). * Networking certifications (CCNA, CCNP). **Technical Skills** Experience with various vendors—Fortinet, Check Point, Palo Alto, Cisco—is highly valued. **The skills that best align with the team and project for this role are:** A collaborative individual capable of working effectively within a large, multicultural team, demonstrating empathy toward team members and end customers receiving the service. **Languages** * Required: English (written and spoken), B2 level or equivalent. **What do we offer?** * Work-life balance measures and flexible working hours. * Continuous training and certifications. * Hybrid remote work model. * Attractive social benefits package. * Excellent dynamic and multidisciplinary work environment. * Volunteering programs. **\#WeAreDiverse \#WePromoteEquality** We firmly believe diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we actively promote and guarantee inclusion for all individuals, regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!