Receptionist

Description

Job Summary: We are seeking a Receptionist for a hotel, responsible for billing, check-in/check-out, guest information, and handling requests and complaints. Key Highlights: 1. You will assist with billing and administrative and commercial functions. 2. You will participate in guest check-in/check-out and room assignments. 3. You will serve as a source of information and solutions for guests. **Join our SmartRental team!** SmartRental Group is a dynamic, young company dedicated to the operation and management of real estate assets for the tourism and hospitality sectors. Our vision is to become the European leader in the market, delivering diverse and tailored accommodation solutions for all needs. With over 10 years of experience, our operations focus on hotels, apartments, hostels, student residences, and luxury senior living facilities. Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets within Living and Hospitality. We are looking to hire a Receptionist on a temporary contract for our **Hotel Akeah Broncemar**, located in San Bartolomé de Tirajana, Las Palmas. **What will your responsibilities be?** * Assist with guest billing, while carrying out administrative and commercial duties appropriate to the role. * Participate in guest check-in/check-out procedures, ensuring accurate registration records and assigning rooms/apartments accordingly. * Serve as an information resource for guests on topics such as city activity recommendations, restaurant suggestions, and transportation options. * Fulfill guest requests by providing proactive, unique, and personalized solutions; handle complaints and grievances, escalating them to supervisors for resolution. * Respond to requests received via telephone and/or email regarding stays, reservations, or external partners wishing to contact the team. * Lastly, but not least importantly, you must demonstrate empathy and initiative in addressing guest needs. **What are we looking for?** * Minimum 1 year of prior experience in a similar position. * Experience with hotel Property Management Systems (PMS) and reservation systems. * English proficiency. * Additional languages are valued. Holding a recognized disability certificate will be positively considered, in line with our commitment to equal opportunities. **What do we offer?** * **3-month temporary contract.** * Opportunities for professional development and growth within an expanding company. * Discounts on our accommodations, restaurants, and events. Additionally, we offer discounts across multiple sectors through our Corporate Benefits platform. * Medical insurance via a flexible compensation plan.