Reception Assistant

Description

Job Summary: We are seeking a Reception Assistant to support the team in customer service and administrative tasks, ensuring proper service aligned with company standards. Key Highlights: 1. Support customer service and reception 2. Collaborate in check-in/check-out processes and reservation management 3. Professional training and development **Description:** ---------------- At **BLUESEA Hotels**, we make travel easy, accessible, and hassle-free. We are a hotel group specializing in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain's most iconic destinations: Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Costa de Almería, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to continuously evolve so that each stay is better than the last, embracing innovative, flexible, and responsible management. Currently, we are expanding our team and seeking to hire a Reception Assistant for the Reception Department, whose primary mission will be to support the reception team in customer service and basic administrative tasks, ensuring proper service aligned with company standards. **Responsibilities:** * Support customer service and reception. * Collaborate in check\-in and check\-out processes under supervision. * Support reservation management and customer requests. * Provide basic information regarding hotel services, facilities, and operating hours. * Answer telephone calls and manage email correspondence. * Assist in handling incidents and report situations to the direct supervisor. * Collaborate in administrative tasks and daily departmental record-keeping. * Coordinate with other departments to ensure proper customer service. * Comply with quality standards, occupational risk prevention, and data protection requirements. **Requirements:** --------------- * Education in tourism, hospitality, or customer service. * Prior experience (previous customer service experience or internships in hotels are valued). * Basic knowledge of computer and office software tools. * Advanced level of English. **We Offer:** * Opportunity to join a solid and growing hotel chain. * Positive work environment. * Professional training and development.