Housekeeping Supervisor Intern

Description

**Company Description** *SLS Barcelona, a five\-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences \- meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5\-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all\-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square\-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state\-of\-the\-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!* **Job Description** **What you’ll do** We are looking for an Housekeeping Supervisor intern to be a part of the team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department. * Ensure all departmental service standards and sequences of service are being upheld. * Work collaboratively with all housekeeping partners on a day\-to\-day basis. * Maintain a close relationship with the Front Office and Engineering Team. * Ensure guest satisfaction \- address guest issues as they arise and provide prompt correspondence if necessary. * Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements. * Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction. * Promote teamwork and quality service through daily communication and coordination with other department managers. * May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. * Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction. **Qualifications** **What we are looking for...** * You´re studying a bachelor´s/master´s degree in hospitality or a related field. * You have the possibility to sign an agreement with your school for a period of preferably 6 months. * Someone who understands, celebrates, and embraces the SLS brand values. * Ability to multitask and work in a fast\-paced environment. * Proactive, positive, energetic, dynamic, emphatic, team\-worker, with a high\-level attention to detail and passion for hospitality. * Excellent verbal and written communication skills. Fluent in Spanish and English. * You make people feel good \- your team, guests, and colleagues alike. You make a positive impact. * You learn quickly and adapt to SLS’s unique culture. * You are humble and open to ideas. We leave our ego at the door and help get things done. * You’re up for doing things differently and trying (almost) everything once. * You want to be part of a team that works hard, supports each other, and has fun along the way. **Additional Information** **What's in it for you...** * The opportunity to join an innovative, fast\-growing, international group that’s committed to not just building new hotels but building a global brand. * The chance to challenge the norm and work in an environment that is both creative and rewarding. * Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. * A competitive package and plenty of opportunity for development. * Excellent discounts across the entire Ennismore family of brands. *SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder\-built brands with purpose at their heart. Ennismore is a joint\- venture with Accor, formed in 2021\.*