IT Support Technician Level 1

Description

Job Summary: We are seeking an IT Support Technician Level 1 to manage incidents, respond to user requests, and participate in technological evolution projects. Key Highlights: 1. Joining a stable project 2. Job stability and a positive work environment 3. Salary commensurate with the candidate's potential ###### **We need to incorporate a person into our Technology Department who will be responsible for providing Level 1 IT support to our clients in BARCELONA.****\+****\-** **REQUIREMENTS:** * Technical diploma, higher technical diploma, engineer, technical engineer, bachelor's degree in Computer Science or equivalent * Minimum 2 years of experience in a user support center, Help Desk, or performing field technician tasks * Mandatory experience in user support * Familiarity with creating and managing incidents using ticketing tools * Good command of English * Experience with the following technology stack: + Microsoft 365 + Network resources and services: DNS, DHCP + On-premises Active Directory and Azure AD + On-premises and Online Microsoft Exchange + Microsoft Operating Systems * This position is **on-site in Barcelona (with the possibility of remote work days after the training/adaptation period)**; therefore, candidates must reside in the area and be available for on-site work * The selected candidate must be responsible, solution-oriented, user-focused, and a team player **RESPONSIBILITIES:** * Creating, tracking, and resolving incidents using ticketing tools * Handling requests for user creation, device setup, access provisioning, user workstation management, etc. * Resolving Level 1 hardware, email, OS, and related incidents * Maintaining devices, performing software updates, etc. * Participating in technological evolution projects, migrations, etc., as required **PREFERRED QUALIFICATIONS:** * Ability to communicate in additional languages (English, French, Portuguese) * Knowledge and experience with Citrix – CEM (Citrix Endpoint Management) – DaaS (Citrix Virtual Apps and Desktops Service) **WHAT ARE WE LOOKING FOR?** We need to incorporate a person into our Technology Department who will be responsible for providing Level 1 IT support to our clients in BARCELONA. The role is on-site (with the possibility of remote work days in the future) **WE OFFER:** * Joining a stable project * Job stability, a positive work environment, and salary commensurate with the candidate's potential Do you identify with this profile? We want to meet you! We guarantee absolute confidentiality throughout the entire process. This job posting has been drafted in accordance with principles of impartiality and non-discrimination based on gender, race, ideology, or any other grounds. In particular, it respects current legislation regarding gender equality between women and men (Royal Decree-Law 6/2019). Please send your CV with photo and a brief cover letter to: seleccion@ozona.es