Customer Technical Support

Description

Summary: Seeking a motivated Customer Technical Support Specialist to grow in a technical-commercial environment, supporting technical documentation, coordinating customer interactions, and managing claims. Highlights: 1. Opportunity to grow in a technical-commercial environment 2. Collaborate cross-functionally with various teams 3. Focus on customer-oriented support and technical problem-solving ArcelorMittal Rails \& Special Sections operates three production facilities in Europe and offers a wide portfolio of products: supplying rails for railways, subways, trams, light tracks, crossings, crane rails and rail components. We also supply special products such as cathode bars, track shoes and mining sections. To strengthen our CTS team, we are looking for a motivated **Customer Technical Support Specialist** who is eager to grow in a technical‑commercial environment. **Your Key Responsibilities** * Support the preparation and compilation of **technical documentation** required for the new Long Electric Arc Furnace LEAF rail homologations and renewals * Coordinate **customer visits, inspections, factory acceptance testing FAT, and audits** , ensuring smooth communication and planning towards different departments and customer * Follow up on **rail stock availability** and support internal coordination for product allocation **and stock reduction** * Collect and compile **test results and inspection reports** for customer presentations and technical dispatch folders * Collaborate closely with the sales team on **technical specifications, enquiries, orders and contract reviews** * Manage **claim handling back‑office tasks** : registration, documentation, analysis in internal local systems, CRM updates, and credit/debit note preparation * Work cross‑functionally with mill, supply chain, quality and sales to ensure excellent customer service **Your Profile** We are looking for someone who is motivated to learn, enjoys working with technical topics, and wants to grow into a customer‑facing role. * Bachelor’s degree in **Materials Science, Engineering, Chemistry** , or a related technical field * A **customer‑oriented mindset** with strong interpersonal skills * Ability to work collaboratively with **cross‑functional teams** (mills, supply chain, quality, sales) * Proactive attitude, willingness to take initiative, and comfort working in dynamic situations * Strong analytical thinking and the ability to quickly understand **technical issues** * Good communication skills and a team‑oriented approach * Strong **time‑management skills** and the ability to prioritize effectively * Fluent in **English** (written and spoken).