Internal Sales Technician

Description

Job Summary: Customer service and technical advice regarding technical inquiries and purchase order management, coordinating with various departments and supporting the external sales team. Key Responsibilities: 1. Customer service and technical advice on construction materials 2. Order coordination and logistics management 3. Support for external sales team * Permanent contract * Full-time * 28823, Coslada, Madrid, Spain LA ESPECIALISTA Distributor of construction systems and interior finishing materials is a distributor specializing in gypsum board systems for partitions, drywall linings, and continuous ceilings; thermal, acoustic, and industrial insulation; mineral fiber suspended ceilings, metal ceilings, wooden ceilings, acoustic islands and baffles, wood chipboard ceilings, ceiling framing and accessories; passive fire protection systems; ETICS (External Thermal Insulation Composite Systems) and facade cladding systems; hardware and tools for specialist installers. Reporting to the Commercial Delegate of the branch, responsibilities include: * Providing customer service and technical advice via telephone, email, and/or in-person at the point of sale regarding technical inquiries (pricing, complaints, incidents) and processing immediate purchase orders. * Managing orders for special or out-of-stock materials in coordination with the Purchasing Department and Warehouse & Logistics Manager. * Assisting in preparing quotations. * Proactive prospecting and outreach to generate new business opportunities with active customers in the database. * Supporting and coordinating with the branch’s Warehouse & Logistics Manager and other Isolana branches regarding transportation management (loading, pickup and delivery schedules, freight verification and management, etc.). * Supporting the external sales team. Minimum Requirements: * Relevant education related to the position is valued. * Proven experience and knowledge in selling construction materials (gypsum board, insulation, roofing, facades, etc.) is essential. * Proficiency in Microsoft Office. Experience with ERP sales, warehouse, and logistics modules is valued. * Availability to work split shifts Monday through Friday. What We Offer: * Permanent employment contract. * Salary commensurate with experience. * Flexible compensation package. * Private health insurance. At Grupo BME Spain, our purpose is to help build a more comfortable and sustainable world. We are committed to fostering an environment based on equity, diversity, and inclusion. Our selection processes focus on identifying the best talent for our organization, ensuring equal conditions and opportunities regardless of nationality, ethnicity, religion, sexual orientation, gender, disability, or age.