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Summary: Decos is looking for technical specialists who, driven by curiosity and innovation, develop digital solutions and provide optimal support to customers—with freedom and responsibility. Highlights: 1. Freedom and responsibility in delivering the best solution 2. Opportunities for development to advance your career 3. Possibility to work remotely from Spain Although we currently have no open positions, we remain curious and would be delighted to connect with technical specialists in Spain and Portugal. **WHO ARE WE?** Decos contributes to a world where we harness the power of technology to create a positive impact. Every day, we seek new, innovative solutions that help our customers make their world a better place. Through these digital innovations, we make a difference and have a positive global impact. Decos comprises several entities and locations, each with its own specialization. We view curiosity as the driving force behind innovation—something that truly moves us forward. At Decos, we don’t stop until we’ve delivered the best solution; we believe perseverance pays off. To achieve this, we grant you freedom and responsibility: we offer you opportunities, provide space for development, and empower your growth—we are enablers. Our curiosity has led us to look beyond the borders of the Netherlands for talent. We therefore gladly offer Dutch nationals residing in Spain the opportunity to work remotely for us. This works for us because we believe in freedom and responsibility. As long as we collaborate toward shared goals, we give you the freedom to decide where and how you contribute. This means Dutch nationals living in Spain also have the opportunity to work remotely for us. **A DAY IN THE (HOME) OFFICE** As a Customer Support Consultant, your day begins by checking Freshdesk. You review incoming tickets and schedule those due for the next day. This way, you know exactly what you’ll be working on and which customers you’ll speak with. Additionally, you collect tickets containing issues you’re currently encountering. At 10 a.m., you join your daily one-hour meeting with Developers and Technical Consultants—you aim to leverage their expertise as effectively as possible so you can ultimately support customers outstandingly. After this call, you immediately apply the new information you’ve gained, expecting now to resolve the ticket. After lunch, at 1 p.m., you have an appointment with a customer to examine the issue. You observe the user’s environment together to determine how to resolve the problem. Prior to this meeting, you attempt to reproduce the issue and consult a Technical Consultant if needed, ensuring you enter the customer meeting fully prepared. Following this appointment, you have a 1:1 session with your Product Owner, reviewing your goals and assessing your progress. You also discuss your desired direction: do you wish to further develop technically, or focus more on functional aspects? Later in the afternoon, you have another appointment with a different customer. During this meeting, you will update the customer’s environment. The end of the day arrives, and you already begin preparing for tomorrow. Tomorrow morning, you’re scheduled for the biweekly phone duty—you prepare for calls you may receive from experienced application administrators. You ensure your schedule isn’t overloaded, as you must remain available to assist application administrators experiencing issues with our software—these issues must be resolved as quickly as possible! **SKILLS \& REQUIREMENTS** * Completed HBO/WO degree; * You already have some experience in an IT role and are ready for your next step; * Excellent communication skills to best support our customers; * Switching tasks quickly is no problem for you; * Strong command of the Dutch language, both spoken and written; * Strong command of the English language; * Resident in Spain and in possession of an NIE number. **WHAT'S IN IT FOR YOU?** We offer you the opportunity to work remotely from Spain for a Dutch organization where you’ll have room to grow. To support this, we allocate an annual training budget and provide guidance to help you achieve your personal and professional goals. Of course, a laptop is provided, and we jointly assess a responsible, comfortable home office setup. We also offer a bonus scheme. **WHEN: NOW!** Although we currently have no open positions, we remain curious about you—and future opportunities. Are you a driven, solution-oriented candidate who challenges yourself to support customers as effectively as possible? Do you wish to work for a Dutch organization? Apply via the button above and tell us why you’d be a valuable addition to Decos. Do you have questions about the vacancy above? Contact **Sylvia** de Jezus at \+34 699 34 74 18\. *Our clients are government and semi-government bodies; therefore, it’s essential that, in this role, you prioritize security and privacy.* *We manage the entire recruitment process internally.* Type of employment: Fulltime Work location: Remote
