Job Summary: We are seeking a Level 2 Support Technician for a demanding IT environment, focused on resolving complex technical incidents and providing end-user support for an international client. Key Highlights: 1. Resolution of complex technical incidents 2. End-user support in an international environment 3. Advanced diagnostics in Windows environments DESCRIPTION We are seeking a **Level 2 Support Technician** to join a demanding IT environment, where you will handle resolution of complex technical incidents and provide end-user support. This is a permanent position with the end client, involving work in an international environment (English required). ### **Main Responsibilities** * Resolution of Level 2 incidents (hardware, software, networks, and corporate applications) * Escalation and coordination with Level 1 support team * Advanced diagnostics in Windows environments and user devices * Installation, configuration, and maintenance of devices and applications * Remote and on-site technical support * Ticket management and tracking using ITSM tools * Analysis of recurring incidents and proposal of improvements ### **Conditions** * Project in an international environment * 100% on-site work in Fraga (Huesca) * Immediate start * Direct hiring by the end client REQUIREMENTS * Minimum **2 years of experience** in technical support (Level 2) * Experience managing tickets using ITSM tools * Solid knowledge of: * Windows operating systems * Basic networking * Software installation and troubleshooting * English level **B1-B2** (technical interview will be conducted in English) ### **Preferred Qualifications** * Experience in corporate environments * Analytical and problem-solving skills * User-oriented mindset and teamwork