CUSTOMER SERVICE SPECIALIST

Descripción

Summary: Customer Service Specialist responsible for ensuring timely product delivery, resolving complaints, managing orders with the warehouse, and maintaining customer databases. Highlights: 1. Ensuring timely product delivery to customers 2. Resolving customer complaints efficiently 3. Collaborating with warehouse on customer orders CUSTOMER SERVICE SPECIALIST Adamed to rodzinna firma farmaceutyczno\-biotechnologiczna, która produkuje około 500 produktów oferowanych pacjentom w kilkudziesięciu krajach na całym świecie. Zatrudnia ponad 2700 pracowników. Od ponad 20 lat firma prowadzi własną innowacyjną działalność badawczo\-rozwojową. Adamed współpracuje naukowo z wiodącymi uniwersytetami, ekspertami medycznymi oraz instytutami naukowymi, w kraju i za granicą. Własność intelektualna firmy jest chroniona ponad 200 patentami na całym świecie. **ZA CO BĘDZIESZ ODPOWIADAĆ?** * Ensuring the products are delivered to the right customer on time. * Contributing to the sale of the company’s products by promoting them among customers if required. * Dealing with and resolving any customers’ complaints. * Working with the warehouse in the management of customer’s orders. * Being in touch with the Wholesalers Purchase Managers to assure a proper distribution of the products. * Reporting KPI (Wholesalers and Farmavenix). * Maintaining customer database and commercial offers. * Knowledge in hospital bidding and tenders. **CO JEST DLA NAS WAŻNE?** * Knowledge of the functioning of the pharmaceutical market in Spain. * Min 2 years of experience in custeomer service. * Ability to use Microsoft Excel on advanced level. * Good decision\-making and problem\-solving skills. * Ability to communicate in English, min B1 level.