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El puesto dirige, entrena y ayuda a los empleados para que sigan las normas en la entrega de alimentos y bebidas a las habitaciones y suites de hospitalidad. El puesto colabora para garantizar la satisfacción de los huéspedes y empleados manteniendo al mismo tiempo el presupuesto operativo. Fortalece al equipo de alimentos y bebidas/cocina ayudando en otros puntos de venta cuando sea necesario.\n\n\n**PERFIL DEL CANDIDATO**\n\n**Educación y experiencia**\n\n\n* Diploma de escuela secundaria o GED; 4 años de experiencia en alimentos y bebidas, cocina o área profesional relacionada.\n\n\nO\n\n\n* Título de 2 años de una universidad acreditada en Gestión de Servicios Alimentarios, Gestión Hotelera y de Restaurantes, Hospitalidad, Administración de Empresas o especialidad relacionada; 2 años de experiencia en alimentos y bebidas, cocina o área profesional relacionada.\n\n\n**ACTIVIDADES PRINCIPALES DE TRABAJO**\n\n\n**Realización de operaciones diarias del servicio de habitaciones**\n\n\n* Garantiza el cumplimiento de todas las políticas, normas y procedimientos del servicio de habitaciones.\n\n\n* Colabora en la gestión y el servicio de todas las suites de hospitalidad del servicio de habitaciones y funciones de ventas grupales.\n\n\n* Supervisa las operaciones diarias por turnos.\n\n\n* Ayuda a gestionar la entrega de paquetes de comodidades y regalos VIP.\n\n\n* Garantiza que todos los empleados tengan suministros, equipos y uniformes adecuados.\n\n\n**Apoyo en la gestión y coaching del equipo del servicio de habitaciones**\n\n\n* Proporciona orientación a los empleados del servicio de habitaciones para vender y atender la cena en la habitación.\n\n\n* Supervisa los niveles de personal para garantizar que se cumplan los objetivos de servicio al cliente, necesidades operativas y objetivos financieros.\n\n\n* Da un ejemplo positivo en las relaciones con los huéspedes.\n\n\n* Comunica expectativas de rendimiento de acuerdo con las descripciones de trabajo para cada puesto.\n\n\n* Brinda retroalimentación individual basada en la observación de comportamientos en el servicio.\n\n\n* Resuelve preguntas y preocupaciones de los empleados.\n\n\n* Supervisa el servicio de habitaciones en ausencia del gerente del servicio de habitaciones.\n\n\n* Participa en el proceso de evaluación del desempeño de los empleados, brindando retroalimentación según sea necesario.\n\n\n**Ayuda en los objetivos financieros y presupuestarios del servicio de habitaciones**\n\n\n* Comprende el impacto de las operaciones del departamento en los objetivos financieros generales de la propiedad.\n\n\n* Participa en reuniones del departamento y comunica continuamente un mensaje claro y coherente sobre los objetivos departamentales para obtener los resultados deseados.\n\n\n* Utiliza presupuestos, estados operativos e informes de progreso de nómina según sea necesario para ayudar en la gestión financiera del departamento.\n\n\n* Gestiona para alcanzar o superar los objetivos presupuestados.\n\n\n**Asegurar un servicio excepcional al cliente**\n\n\n* Habilita a los empleados para ofrecer un excelente servicio al cliente dentro de las directrices.\n\n\n* Interactúa con los huéspedes para obtener comentarios sobre la calidad del producto y los niveles de servicio.\n\n\n* Maneja problemas y quejas de los huéspedes buscando ayuda de un supervisor según sea necesario.\n\n\n* Se esfuerza por mejorar el rendimiento del servicio.\n\n\n**Apoyar actividades de recursos humanos**\n\n\n* Participa según sea necesario en la entrevista y contratación de miembros del equipo de servicio de habitaciones con las habilidades adecuadas.\n\n\n* Utiliza el Sistema de Gestión de Mano de Obra para programar eficazmente según la demanda de negocio y para el seguimiento del tiempo y asistencia de los empleados.\n\n\n* Supervisa iniciativas continuas de formación.\n\n\n* Realiza formaciones cuando corresponda.\n \n\n\n*En Marriott International, estamos dedicados a ser un empleador que ofrece igualdad de oportunidades, bienvenido a todos y proporcionando acceso a oportunidades. Fomentamos activamente un entorno donde se valoran y celebran los antecedentes únicos de nuestros asociados. Nuestra mayor fortaleza reside en la rica combinación de cultura, talento y experiencias de nuestros asociados. Estamos comprometidos a no discriminar por ninguna base protegida, incluyendo discapacidad, condición de veterano u otra base protegida por la ley aplicable.*\nEn más de 100 propiedades ganadoras de premios en todo el mundo, Las Damas y Caballeros de The Ritz\\-Carlton crean experiencias tan excepcionales que mucho después de que un huésped se hospede con nosotros, la experiencia permanece con ellos. 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¡Esta es tu oportunidad de formar parte de nuestro increíble equipo y hacer que la experiencia de vacaciones de los clientes sea aún más especial! \n\n \n\n**Lo que ofrecemos:*** **Remuneración competitiva**: 10.141,00 € anuales (proporcional)\n* **Paga adicional**: Por transporte, turnos tempranos, fines de semana y festivos\n* **Beneficios**: Uniforme gratuito, formación remunerada y seguro de vida, además de muchos otros descuentos comerciales a través de nuestra plataforma de beneficios en el trabajo\n* **Tiempo libre**: 45 días de vacaciones al año (proporcional)\n* **Descuentos:** Disfruta de descuentos exclusivos en vacaciones Jet2holidays y vuelos Jet2\\.com\n* **Plan de bonificación:** Gana dinero a través de nuestro programa \"Recomienda a un amigo\"\n\n**Este puesto se ofrece como contrato temporal (contrato temporal)** \n\n \n\n**Tus funciones serán:*** **Recibir y asistir**: Ser la cara amable que da la bienvenida a los pasajeros en el aeropuerto\n* **Servicio al cliente:** Brindar un soporte excepcional a cada cliente VIP\n* **Operaciones fluidas:** Ayudar con el embarque y el registro en las puertas, así como verificar pasaportes y documentos de viaje\n* **Seguridad del cliente:** Asegurarse de que nuestros clientes tengan un viaje sin contratiempos y seguro por el aeropuerto durante su regreso a casa desde sus vacaciones\n* **Seguridad y protección**: Cumplir con los procedimientos necesarios de seguridad y protección\n\n \n\n**Qué buscamos:*** Un **trabajador en equipo** con una actitud **amable y positiva**\n* **Dominio fluido** del **español** y el **inglés**\n* **Flexibilidad** para trabajar en **turnos rotativos – fines de semana** y **festivos nacionales**\n* **Saber mantener la calma bajo presión**, especialmente cuando atiende a clientes difíciles\n* **Experiencia previa es un plus,** aunque proporcionaremos formación completa\n\n \n\n¿Listo para despegar en tu nueva aventura con nosotros? 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Sabino Berthelot, 10, 38003 Santa Cruz de Tenerife, Spain","infoId":"6414753852787412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Asesor/a de Clientes en Carrocería Tenerife","content":"**Descripción:**\n----------------\n\n\nEn **Domingo Alonso Group** buscamos un **Asesor/a de Clientes en Carrocería(Chapa)** en **Santa Cruz de Tenerife** para que se una a nuestro equipode **Chapín.**\n\n**¿Quién NOS ENCAJA en este puesto?**\n\n* Una persona **organizada** con capacidad para **priorizar** sus tareas, **empática**, con habilidad para **gestionar conflictos****,** orientada a dar el **mejor servicio al cliente** y que se sienta cómoda manejándose en **entornos digitales**.\n\n**¿Cuáles serían tus RESPONSABILIDADES?**\n\n* **Realizar una recepción activa del vehículo, recogiendo toda la información relevante del cliente y del siniestro.**\n* Documentar gráficamente los daños visibles y elaborar el parte de entrada.\n* **Realizar la estimación preliminar de daños** utilizando herramientas específicas (Audatex, etc.).\n* Gestionar la documentación necesaria para la **peritación con la aseguradora.**\n\n**¿Qué te OFRECEMOS?**\n\n* Trabajar en un **entorno tecnológico** e innovador donde poder aportar todas las ideas y mejoras que se te ocurran.\n* Posibilidad de **desarrollo profesional.**\n* **Formación continua.**\n* Jornada completa (40 hrs/semana).\n* **Horario:** **07:00 a 15:00h de Lunes a Viernes**\n\n**Requisitos:**\n---------------\n\n\n* **Ciclo de Grado Medio o Superior** relacionado con Automoción, Comercio, Ventas, Administración o similar.\n* **Experiencia** en atención al cliente de **al menos 1 año**.\n* Buen manejo de **aplicaciones ofimáticas** (correo electrónico, hojas de cálculo).\n* **Permiso de conducir B**.\n* Ingles Medio","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1761152644000","seoName":"advisor-client-in-bodywork-tenerife","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/es/city-tegueste/cate-customer-service-call-center/advisor-client-in-bodywork-tenerife-6414753852787412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"806b7c76-7412-4e58-b9c8-9405d7665fdc","sid":"06ee6210-020a-4fff-a481-36d77fc4f95b"},"attrParams":{"summary":null,"highLight":["Customer service role in Tenerife","Receive and document vehicle damage","Estimate damages using tools like Audatex"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Santa Cruz de Tenerife,Canarias","unit":null}]},"addDate":1761152644748,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4070","location":"C. Sabino Berthelot, 10, 38003 Santa Cruz de Tenerife, Spain","infoId":"6384228184678712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Agente de Servicio al Cliente de Habla Alemana (m/f/d) - 100% remoto","content":"¿Hablas alemán con fluidez y te gustaría trabajar desde casa en España? En SIXT, actualmente estamos buscando agentes de servicio al cliente motivados y entusiastas que hablen alemán para unirse a nuestro equipo desde cualquier lugar de España. Si disfrutas ayudando a los clientes por teléfono y por correo electrónico, ¡esta posición es ideal para ti. Aplica ahora!\n\n\n**TU ROL**\n-------------\n\n\n* Actuar como el **primer punto de contacto** para clientes alemanes, brindando soporte para todas las consultas antes, durante y después de la reserva.\n* **Apoyar** a los clientes mediante comunicación telefónica y por correo electrónico.\n* **Interactuar** con los clientes con conocimiento experto sobre productos y servicios.\n* Incrementar la **satisfacción** y **lealtad** del cliente mediante un servicio amable y profesional.\n* **Colaborar** como jugador de equipo y realizar tareas administrativas dentro del grupo.\n\n**TUS HABILIDADES**\n---------------\n\n\n* Dominio **completo** del alemán y dominio fluido del inglés.\n* Gran **pasión por el servicio** y disfrutar ayudando a los clientes.\n* Experiencia mínima de 1 año en un puesto **similar**.\n* Experiencia **previa** trabajando con MS Office.\n* Disposición para trabajar **remotamente** desde casa, disponible de lunes a domingo.\n\n**LO QUE OFRECEMOS**\n-----------------\n\n\n* **Equilibrio entre trabajo y vida personal**: Este puesto remoto permite trabajar al 100 % desde casa.\n* **Beneficios para empleados**: Disfruta de diversos descuentos en SIXT rent, share, ride y SIXT\\+, así como ofertas exclusivas para viajes, tecnología y mucho más.\n* **Actividades de formación de equipos y eventos internacionales**: Participa en emocionantes actividades de formación de equipos y eventos corporativos globales.\n* **Crecimiento profesional**: Aprende de y junto a un equipo altamente motivado y profesional.\n\n\n**Sobre nosotros:**\n-------------\n\n\nSomos un proveedor líder mundial de servicios de movilidad con ingresos de 4.000 millones de euros y aproximadamente 9.000 empleados en todo el mundo. 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Sabino Berthelot, 10, 38003 Santa Cruz de Tenerife, Spain","infoId":"6384121928064112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"German speaking Customer Support Agent SIXT Ride (m/f/d) - 100% Home Office","content":"Ready to boost your career with a leading company in premium mobility? At SIXT, we’re looking for a **Customer Support Agent** for **SIXT ride** with fluent German and English skills, experience in customer service, and a proactive attitude. We offer a 100% remote position from anywhere in Spain and the chance to grow within the automotive sector.\n\n\nCustomer care is our top priority. Whether by phone, email, chat, or social media – in German or English – we’re looking for people who are committed to providing effective solutions. Do you have experience in call centers or customer service? Then this opportunity is for you!\n\n**YOUR ROLE**\n-------------\n\n\n* Together with the support team, act as the interface between customers and chauffeurs\n* Ensure high\\-quality standards are met and that every customer is safely transported from point A to B\n* Monitor driver punctuality worldwide using our custom\\-developed tools and organize alternatives if necessary\n* Make sure each booked transfer is assigned to the appropriate driver\n* Ensure that drivers and customers find each other – whether at a major airport, hotel, trade fair, company, or private residence – even when things get chaotic\n* Take care of every customer – celebrity or not\n\n**YOUR SKILLS**\n---------------\n\n\n* Fluency in both **German and English**, with excellent communication skills\n* **Passion for customer service** and a genuine interest in supporting and assisting clients\n* Minimum of **1 year of experience** in a similar customer\\-facing or service\\-oriented role\n* **Proficiency** with MS Office tools and confidence in working with digital systems\n* **Ability** to work effectively in a remote environment, with availability for rotating shifts from Monday to Sunday\n* A **proactive, solution\\-oriented mindset** with a strong focus on delivering outstanding customer experiences\n\n**WHAT WE OFFER**\n-----------------\n\n\n* **Work\\-Life Balance.** This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life\n* **Employee Benefits.** Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT\\+, as well as exclusive deals on travel, tech, and lifestyle products\n* **Team Building Activities and International Events.** Be part of engaging team\\-building activities and participate in exciting global corporate events that connect colleagues from all over the world\n* **Professional Growth.** Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment\n\n\nApply now and become part of an international, forward\\-thinking team that’s redefining premium mobility every day. We’re excited to meet you!\n\n\n**Quiénes somos:**\n------------------\n\n\nSomos un proveedor de servicios de movilidad líder a nivel mundial, con una facturación de 4,00 mil millones de euros y aproximadamente 9\\.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos), SIXT share (préstamo de vehículos), SIXT ride (servicios de taxi y chófer) y SIXT\\+ (abono de vehículos), dando a nuestros clientes acceso a nuestra flota de 350\\.000 vehículos, a los servicios de 4\\.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados, estamos presentes en más de 110 países con 2\\.000 estaciones de alquiler. En SIXT, la experiencia del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. 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Sabino Berthelot, 10, 38003 Santa Cruz de Tenerife, Spain","infoId":"6384121658112312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Agente de Atención al Cliente con conocimientos de alemán para SIXT Share (m/f/d) - 100 % en remoto","content":"**Descripción del puesto** \n\n¿Buscas un desafío emocionante en el servicio al cliente? ¡Entonces has venido al lugar adecuado! Actualmente estamos buscando agentes (m/f/d) comprometidos y comunicativos para nuestro equipo de Servicio al Cliente de SIXT Share en España. Si deseas ofrecer una experiencia inolvidable a cada cliente, estás invitado a unirte a nosotros en este viaje hacia el futuro de la movilidad. ¡Esperamos con interés tu solicitud!\n\n**TU ROL**\n\n* Responderás a todas las consultas entrantes de los clientes antes, durante y después de la reserva por correo electrónico y teléfono\n* Gestionarás reclamaciones\n* Recogerás comentarios de nuestros clientes, contribuyendo así al éxito de SIXT con tus sugerencias de mejora\n* Estarás dispuesto a trabajar en turnos, noches y fines de semana\n\n**TUS HABILIDADES**\n\n* Hablas alemán fluido e inglés muy bueno (nivel B2 o superior)\n* Ya tienes alguna experiencia en el trato con clientes y un excelente servicio es algo natural para ti\n* Te gusta interactuar con socios y clientes, y cuentas con unas buenas habilidades comunicativas y empatía\n* Eres capaz de reaccionar rápidamente ante nuevas situaciones y posees buenas habilidades de análisis y resolución de problemas\n* Tienes soltura en el uso del ordenador y software común (Microsoft Office)\n\n**LO QUE OFRECEMOS**\n\n* **Equilibrio entre trabajo y vida personal.** Este puesto completamente en remoto te ofrece la flexibilidad de trabajar al 100 % desde casa, permitiéndote equilibrar mejor tu vida profesional y personal\n* **Beneficios para empleados.** Aprovecha una amplia gama de descuentos en SIXT rent, share, ride y SIXT\\+, así como ofertas exclusivas en viajes, tecnología y productos de estilo de vida\n* **Actividades de formación de equipos y eventos internacionales.** Forma parte de dinámicas actividades de team building y participa en emocionantes eventos corporativos globales que conectan a colegas de todo el mundo\n* **Crecimiento profesional.** Trabaja junto a un equipo altamente motivado y cualificado, con muchas oportunidades para aprender, crecer y desarrollar tu carrera en un entorno internacional dinámico\n\n\n¡Aplica ahora y forma parte de un equipo internacional y visionario que redefine cada día la movilidad premium! Estamos deseando conocerte.\n\n **Información adicional** **Sobre nosotros:**\n\n\nSomos un proveedor líder mundial de servicios de movilidad con ingresos de 4.000 millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE combina nuestros productos SIXT rent (alquiler de coches), SIXT share (coches compartidos), SIXT ride (servicios de taxi, transporte y chófer) y SIXT\\+ (suscripción de vehículos), ofreciendo a nuestros clientes acceso a nuestra flota de 350.000 vehículos, los servicios de 4.000 socios colaboradores y unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados, estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT, la experiencia del cliente de primera clase y un servicio excepcional son nuestras máximas prioridades. Creemos en el verdadero espíritu emprendedor y en la estabilidad a largo plazo, y alineamos nuestra estrategia empresarial con visión de futuro. 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