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Actuará como enlace clave entre los usuarios finales, desarrolladores y administradores de sistemas, asegurando el funcionamiento fluido, la resolución de incidencias y la mejora continua de los sistemas de software.\n\n **Principales responsabilidades:**\n\n* Brindar soporte de primera y segunda línea para aplicaciones empresariales, asegurando que los incidentes y solicitudes de servicio se registren, investiguen y resuelvan de manera oportuna.\n* Supervisar el rendimiento de las aplicaciones e identificar y resolver proactivamente problemas.\n* Diagnosticar problemas técnicos y funcionales con las aplicaciones y escalar los problemas complejos al equipo de desarrollo o a proveedores externos.\n* Realizar tareas rutinarias de mantenimiento como parches, actualizaciones y cambios de configuración.\n* Documentar incidentes, soluciones, guías para usuarios y procedimientos de soporte.\n* Colaborar con las unidades comerciales para recopilar requisitos y apoyar cambios o mejoras en las aplicaciones.\n* Participar en pruebas del sistema, gestión de versiones y actividades de despliegue.\n* Asegurar el cumplimiento de los acuerdos de nivel de servicio (SLA) y los procesos ITIL.\n* Asistir en el control de acceso de usuarios y gestión de seguridad para las aplicaciones soportadas.\n* Proporcionar formación u orientación a los usuarios finales según sea necesario.\n\n \n\n\n\n\n\n\n**Requisitos:**\n-----------------\n\n\n**Cualificaciones y habilidades requeridas:**\n\n* Título universitario en Informática, Sistemas de Información o campo relacionado (o experiencia equivalente).\n* 2 o más años de experiencia en un puesto de soporte de aplicaciones o rol similar de soporte TI.\n* Conocimientos sólidos sobre aplicaciones empresariales (por ejemplo, ERP, CRM, HRIS, sistemas financieros).\n* Habilidades destacadas en resolución de problemas y análisis.\n* Dominio de SQL para consultas en bases de datos y análisis de problemas de datos.\n* Familiaridad con herramientas de gestión de servicios de TI (ITSM), como ServiceNow, Jira o BMC Remedy.\n* Experiencia con entornos Windows.\n* Conocimientos básicos de scripting o automatización (PowerShell, Python o shell scripting).\n\n \n\n\n**Cualificaciones preferidas:**\n\n* Experiencia en el soporte de aplicaciones SaaS o basadas en la nube.\n* Conocimiento del ciclo de vida del desarrollo de software (SDLC) y metodologías ágiles.\n* Experiencia con APIs, integración de datos o herramientas de middleware.\n* Certificación ITIL Foundation.\n\n **Habilidades blandas:**\n\n* Excelentes habilidades de comunicación e interpersonales.\n* Capacidad para gestionar eficazmente el tiempo y trabajar bajo presión.\n* Orientación al servicio al cliente con un enfoque proactivo para la resolución de problemas.\n* Trabajo en equipo con capacidad para colaborar entre departamentos.\n\n **Ofrecemos:**\n\n* Contrato laboral a tiempo completo.\n* Bonificación anual basada en logros individuales y corporativos.\n* Seguro médico.\n* Un entorno de trabajo dinámico y amigable con enfoque en aprendizaje y desarrollo.\n* Una cultura que valora la comunicación abierta, la innovación y el trabajo en equipo.\n* Oportunidades de formación continua y crecimiento profesional.\n* Trabajar con un equipo internacional en un entorno diverso e inclusivo.\n* Oficina ubicada en el vibrante Parque Tecnológico de Negocios en Palma, España.\n* OmniAcess es un empleador que ofrece igualdad de oportunidades y está comprometido a construir un entorno de trabajo diverso e inclusivo.\n\n *OmniAcess es un empleador que ofrece igualdad de oportunidades y está comprometido a construir un entorno de trabajo diverso e inclusivo. Estamos comprometidos a garantizar que todas las personas sean tratadas con dignidad y respeto, y que todos—independientemente de raza, etnia, género, identidad u orientación sexual, edad, religión, discapacidad o cualquier otro estatus legalmente protegido—tengan acceso justo e igualitario a oportunidades de crecimiento, desarrollo y éxito.*","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758743652000","seoName":"application-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/es/city-soller/cate-network-sys-admin/application-support-analyst-6383918751027512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"fabb5167-5860-456f-8368-c7c92756ab43","sid":"e17a431c-531c-4c36-b475-6347e118c990"},"attrParams":{"summary":null,"highLight":["Proporcionar soporte de aplicaciones para sistemas empresariales","Colaborar con desarrolladores y usuarios finales","Oficina en Palma de Mallorca"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Palma,Islas Baleares","unit":null}]},"addDate":1758743652423,"categoryName":"Administración de Redes y Sistemas","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Gran Via del Port, 36A, 07180 Santa Ponsa, Illes Balears, Spain","infoId":"6383918737868912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Administrador Windows (m/w/d)","content":"Formarás parte del equipo internacional Core\\-Backbone y participarás en la operación y el diseño del entorno interno de servidores y clientes Microsoft, garantizando la seguridad y disponibilidad de nuestros sistemas internos. \n\n\nCore\\-Backbone es un operador internacional exitoso con sede principal en Núremberg. Nuestra empresa fue fundada en 2006 y se ha desarrollado hasta convertirse en un proveedor de redes globales. Nuestro competente equipo de más de 25 empleados, así como nuestros más de 46 PoP en tres continentes, garantizan a nuestros clientes que sus servicios lleguen a Internet de forma segura, altamente disponible y eficiente. Como uno de los operadores de más rápido crecimiento en Europa, actuamos globalmente para nuestros clientes. Buscamos personal joven cualificado para nuestra ubicación en Núremberg. \n\n\nLo que te espera \n\n\nUna empresa orientada al futuro y de fuerte crecimiento con know\\-how consolidado \n\n\nUn salario atractivo y acorde al rendimiento, con beneficios adicionales (por ejemplo, ayuda para guarderías, VWL) \n\n\nUna incorporación cuidadosa por parte de nuestro experimentado equipo, así como formación continua regular para promover específicamente tu desarrollo profesional y personal (capacitaciones internas/externas) \n\n\nTrabajo en equipo con estrecho intercambio técnico entre colegas amables y competentes en un ambiente agradable \n\n\nUn entorno laboral profesional y cordial, modernas y agradables instalaciones cerca del encantador casco histórico, además de otras comodidades como bebidas (café, refrescos) y eventos corporativos \n\n\nExcelente accesibilidad gracias a su ubicación favorable desde el punto de vista del tráfico \n\n\nBeneficios adicionales: \nTeléfono móvil de empresa, formación continua, bebidas gratuitas, horarios flexibles \n\n\nTus responsabilidades \n\n\nAdministración, mantenimiento, documentación, gestión y supervisión de los sistemas Windows Server y clientes \n\n\nActive Directory, sistemas host virtualizados con HyperV y clústeres de conmutación por error \n\n\nDiseño, implementación y mantenimiento de infraestructuras Windows, así como documentación del entorno para auditorías \n\n\nMejora continua de la infraestructura Windows \n\n\nAsistencia a empleados ante problemas y solución de incidencias \n\n\nTu perfil \n\n\nExperiencia profesional preferiblemente de varios años con sistemas Microsoft Windows Server y clientes \n\n\nConocimientos de servicios en la nube Microsoft 365 y directorio Azure \n\n\nConocimientos prácticos de Active Directory \n\n\nExperiencia en la operación de sistemas \n\n\nConocimientos profundos del entorno Microsoft \n\n\nDisposición para seguir formándose \n\n\nCertificaciones actuales en las tecnologías mencionadas son una ventaja \n\n\nEstudios universitarios en informática, ingeniería o ciencias naturales, o técnico informático (m/w/d) especializado en integración de sistemas o desarrollo de aplicaciones \n\n\nDominio negociable de alemán e inglés (nivel C2\\) \n\n\nDisponibilidad para atender problemas y proporcionar soluciones también fuera del horario laboral habitual \n\n\nPersonalmente destacas por un estilo de trabajo creativo, estructurado y orientado a resultados, así como por un alto grado de autonomía. 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