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Garantizará la integración exitosa de las herramientas y una alta satisfacción del cliente durante todo el ciclo de vida del producto, incluyendo tareas previas a la venta en proyectos estratégicos (aplicaciones del producto, demostraciones, soporte técnico en evaluaciones) así como soporte postventa de segunda línea e interno (capacitación, resolución de problemas avanzados, reuniones con clientes).\n \n \n\nAdemás, proporcionará soporte de aplicaciones trabajando estrechamente con los clientes para ayudarles a maximizar el rendimiento y las capacidades de nuestros sistemas. Este puesto requiere una combinación de experiencia técnica práctica, fuerte compromiso con el cliente, habilidades de gestión de proyectos y la capacidad de traducir los comentarios de los usuarios en mejoras del rendimiento del producto.\n \n \n\n**Principales responsabilidades:** \n\n* Asistir y colaborar con clientes (por ejemplo, equipos de I+D e ingeniería) y proporcionar soporte técnico para mejorar el rendimiento del sistema, realizar mediciones de obleas y procesamiento de datos para sus aplicaciones específicas.\n* El Ingeniero de Aplicaciones podrá tener la oportunidad de actuar como Líder de Proyecto, gestionando proyectos colaborativos internos o externos (por ejemplo, programas de desarrollo conjunto) desde la definición inicial hasta la presentación final de hitos. Se requerirá un seguimiento exhaustivo de cada proyecto, asegurando la coordinación con todos los participantes relevantes. Se implementarán informes periódicos y reuniones internas para identificar posibles riesgos o retrasos y definir acciones correctoras, cuando sea necesario, para la alta dirección.\n* Realizar demostraciones y evaluar el rendimiento de las herramientas según las especificaciones del cliente.\n* Impartir sesiones de formación a clientes y elaborar documentación técnica y informes.\n* El Ingeniero de Aplicaciones tendrá la oportunidad de coautorar publicaciones técnicas y representar a la empresa en conferencias líderes del sector.\n* Establecer y mantener relaciones sólidas con los clientes para garantizar su satisfacción y éxito a largo plazo.\n* Excelentes habilidades de comunicación oral y escrita para interactuar eficazmente con los clientes en situaciones críticas, como problemas inesperados del equipo, solución de problemas complejos y procedimientos de escalado.\n* Capacidad para construir y mantener relaciones de confianza con los clientes en situaciones de alta presión, entregando informes completos, asegurando una comunicación clara y transparente, y proporcionando planes de acción detallados y soluciones para apoyar a los clientes lo más rápido posible.\n* Apoyar actividades de servicio técnico y solución de problemas de forma remota o presencial.\n* Proporcionar soporte in situ para la instalación, pruebas, calificación, resolución de problemas y apoyo a desarrollos.\n* Gestionar y realizar Pruebas de Aceptación en Fábrica (FAT), Pruebas de Aceptación en Sitio (SAT) y realizar procesamiento y análisis de mediciones de datos.\n* Colaborar estrechamente con los equipos de I+D y Desarrollo de Producto de Wooptix para adaptar soluciones a las necesidades del cliente y entregar informes completos de aplicación.\n* Comprender los casos de uso del cliente y traducirlos en retroalimentación para la mejora del producto.\n* Recopilar y analizar comentarios de los clientes para impulsar mejoras continuas en los procesos de servicio.\n* Establecer procedimientos de seguridad y programas de formación relacionados, y garantizar su implementación y cumplimiento.\n\n\n**Qué estamos buscando:** \n\n* Título universitario (Licenciatura o Máster) en Física, Óptica, Ingeniería Eléctrica o campo relacionado.\n* Capacidad para viajar internacionalmente (hasta un 30-50 %), incluyendo Asia, América del Norte y Europa.\n* Mínimo 5 años de experiencia en soporte técnico y de aplicaciones, metrología, fabricación de dispositivos o desarrollo de procesos dentro de I+D o la industria semiconductor.\n* Experiencia en integración 3D, unión híbrida, unión oblea-a-oblea, chip-a-oblea, chip-a-chip o integración heterogénea, así como en la metrología relacionada, es un plus.\n* Experiencia en fábricas de semiconductores y protocolos de sala blanca.\n* Excelentes habilidades de comunicación, formación y soporte al cliente.\n* Dominio obligatorio del idioma inglés hablado, leído y escrito. Conocimiento de español, francés u otro idioma sería un plus.\n* Capacidad para trabajar tanto de forma independiente como colaborativa en equipo.\n* Conocimientos sobre procesamiento de obleas, control de procesos o inspección óptica.\n* Experiencia en metrología semiconductor, óptica o campos relacionados es un plus.\n* Familiaridad con herramientas de software (Python, LabView, MATLAB, etc.).\n* Los equipos de Wooptix están instalados en entornos de sala blanca, lo que requiere el uso continuo de ropa protectora ligera y Equipos de Protección Personal (EPP) (por ejemplo, traje tipo \"bunny suit\", capucha, cubiertas para zapatos, gafas de seguridad, guantes, tapones para oídos o protectores auditivos, y botas de seguridad).\n* Las salas blancas son entornos controlados con temperatura y humedad reguladas y pueden ser extremadamente ruidosas. Durante la instalación, mantenimiento y reparación, el Ingeniero de Aplicaciones puede verse obligado a trabajar en posiciones incómodas o elevadas para apoyar al Ingeniero de Servicio Técnico, así como agacharse, doblarse o gatear mientras lleva ropa protectora y de sala blanca y Equipos de Protección Personal (EPP). Esto requiere una excelente condición física y estricto cumplimiento de los procedimientos de seguridad. El Ingeniero de Aplicaciones no debe tener contraindicaciones médicas ni restricciones que le impidan trabajar en tales condiciones.\n* Capacidad para levantar y transportar objetos de hasta 12 kg, sin contraindicaciones médicas ni restricciones, mientras lleva ropa protectora, de sala blanca y Equipos de Protección Personal (EPP).\n* En situaciones críticas y excepcionales relacionadas con un problema del cliente, los Ingenieros de Aplicaciones podrán verse obligados a trabajar por turnos o durante fines de semana en el sitio del cliente de forma voluntaria, con un paquete de compensación especial.\n\n\n**Lo que ofrecemos:** \n\n* Contrato indefinido a tiempo completo.\n* 23 días laborables de vacaciones.\n* Rango salarial competitivo.\n* Somos una empresa en rápido crecimiento con espíritu startup, donde la colaboración, la innovación y el crecimiento profesional forman parte de nuestra cultura diaria. Estará rodeado de profesionales altamente cualificados en un entorno dinámico y motivador, con muchas oportunidades para desarrollar su carrera.\n* Nuestros valores fundamentales son la base que nos une e impulsa todo lo que hacemos: Confiables, Resilientes, Comprometidos con la Excelencia e Innovadores por Instinto.\n* Desarrollo y crecimiento: Ofrecemos oportunidades continuas de desarrollo y formación dentro de una empresa en rápida expansión.\n* Horarios flexibles para favorecer un equilibrio saludable entre trabajo y vida personal: puede comenzar su jornada entre las 7:00 y las 10:00 a.m. y terminar entre las 4:00 y las 7:00 p.m. También disfrutamos de jornadas intensivas cada viernes y durante los meses de verano (julio y agosto).\n* Seguro médico privado tras un año de antigüedad en la empresa.","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1761133717000","seoName":"application-engineer","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/es/city-santa-cruz-de-tenerife/cate-database-dev-admin/application-engineer-6414511588301112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0e18cd9d-e1c7-4661-a07d-d214961635fe","sid":"a955cbea-5bdd-44fc-85c6-529ccab9b22a"},"attrParams":{"summary":null,"highLight":["Apoyar a clientes del sector semiconductor a nivel mundial","Trabajo híbrido con días remotos","Oportunidades para liderar proyectos"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"La Laguna,Canarias","unit":null}]},"addDate":1761133717835,"categoryName":"Desarrollo y Administración de Bases de Datos","postCode":null,"secondCateCode":"info-comm-technology","isFavorite":false}],"localIds":"6,110","pageTitle":"Desarrollo y Administración de Bases de Datos en Santa Cruz de Tenerife","topCateCode":"jobs","catePath":"4000,4241,4246","cateName":"Empleos,Tecnologías de Información y Comunicación,Desarrollo y Administración de Bases de Datos","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Casa","item":"https://es.ok.com/es/city-santa-cruz-de-tenerife/","@type":"ListItem"},{"position":2,"name":"Empleos","item":"https://es.ok.com/es/city-santa-cruz-de-tenerife/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Tecnologías de Información y Comunicación","item":"https://es.ok.com/es/city-santa-cruz-de-tenerife/cate-info-comm-technology/","@type":"ListItem"},{"position":4,"name":"Desarrollo y Administración de Bases de Datos","item":"http://es.ok.com/es/city-santa-cruz-de-tenerife/cate-database-dev-admin/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"database-dev-admin","total":3,"sortList":[{"sortName":"Mejor coincidencia","sortId":0},{"sortName":"Más reciente","sortId":1}],"breadCrumb":[{"name":"Casa","link":"https://es.ok.com/es/city-santa-cruz-de-tenerife/"},{"name":"Empleos","link":"https://es.ok.com/es/city-santa-cruz-de-tenerife/cate-jobs/"},{"name":"Tecnologías de Información y Comunicación","link":"https://es.ok.com/es/city-santa-cruz-de-tenerife/cate-info-comm-technology/"},{"name":"Desarrollo y Administración de Bases de Datos","link":null}],"tdk":{"type":"tdk","title":"Información de contratación de Desarrollo y Administración de Bases de Datos en Santa Cruz de Tenerife - 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