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Creemos que la hospitalidad debe elevar la mente, el cuerpo y el espíritu, por lo que elegimos cuidadosamente nuestras ubicaciones y creamos comunidades donde todos puedan contribuir y crecer. Guiados por la sostenibilidad, el bienestar y la libertad de vivir sin presiones, estamos redefiniendo lo que pueden ser los viajes y el trabajo modernos. **Aethos Mallorca – Nuestros Hoteles**\nAethos Mallorca es la joya más reciente de nuestra colección: un refugio junto al mar en la encantadora localidad de Paguera. Aquí, el ritmo relajado de la isla se combina con un diseño contemporáneo refinado para crear un lugar donde huéspedes y miembros del equipo puedan conectarse verdaderamente, relajarse y disfrutar del Mediterráneo en su forma más impresionante. 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Como parte de nuestro continuo crecimiento y éxito, actualmente estamos buscando un miembro dedicado para el equipo de Experiencia del Huésped.\nEste puesto actúa como el principal punto de contacto para los huéspedes durante toda su estancia. El miembro del equipo apoya al Director de Recepción en liderar al hotel hacia un servicio consistentemente excepcional y anticipándose expertamente a las necesidades de los huéspedes.\n### **PRINCIPALES RESPONSABILIDADES**\n\n* Impulsar una Cultura Centrada en el Huésped: Apoyar al hotel en fomentar conciencia y comprensión entre todos los colegas sobre la importancia de la experiencia del huésped.\n* Recepción e Información: Recibir a huéspedes, visitantes y otras personas con asuntos relacionados con el hotel, y asistir informadamente a los huéspedes sobre instalaciones, servicios, restaurantes y entretenimiento del hotel.\n* Superar Expectativas: Buscar todas las oportunidades posibles para interactuar con los huéspedes, asegurando que sus expectativas sean superadas y que su experiencia sea única y memorable.\n* Gestión de Comentarios: Interactuar regularmente con los huéspedes, solicitando opiniones y retroalimentación para determinar su satisfacción con los servicios e instalaciones.\n* Gestión del Flujo: Recorrer los puntos clave del complejo para ayudar con el flujo de personas y dirigir a los huéspedes hacia áreas como restaurantes, spa y gimnasio.\n* Resolución de Conflictos: Responder a situaciones cuando surjan y gestionar eficazmente los conflictos de los huéspedes.\n* Relaciones Comunitarias: Desarrollar y cultivar relaciones dentro de la comunidad local para mejorar la capacidad del hotel de ofrecer experiencias únicas a los huéspedes.\n* Contribución a los Ingresos: Proponer sugerencias para aumentar la generación de ingresos o crear nuevas fuentes de ingresos.\n* Presencia Profesional: Demostrar una presencia positiva, alerta y accesible, presentándose según los más altos estándares.\n* Cumplimiento: Tener un conocimiento completo de las políticas del hotel relacionadas con incendios, higiene, salud y seguridad, asegurando que el cumplimiento sea una prioridad.\n* Rendimiento e Informes: Utilizar la tecnología según sea necesario, contribuir a informes/retroalimentación sobre la satisfacción de los huéspedes y alcanzar los KPI individuales y del equipo establecidos por el equipo directivo.\n\n### **REQUISITOS DEL PUESTO**\n\n* Impulsar una Cultura Centrada en el Huésped: Apoyar al hotel en fomentar conciencia y comprensión entre todos los colegas sobre la importancia de la experiencia del huésped.\n* Recepción e Información: Recibir a huéspedes, visitantes y otras personas con asuntos relacionados con el hotel, y asistir informadamente a los huéspedes sobre instalaciones, servicios, restaurantes y entretenimiento del hotel.\n* Superar Expectativas: Buscar todas las oportunidades posibles para interactuar con los huéspedes, asegurando que sus expectativas sean superadas y que su experiencia sea única y memorable.\n* Gestión de Comentarios: Interactuar regularmente con los huéspedes, solicitando opiniones y retroalimentación para determinar su satisfacción con los servicios e instalaciones.\n* Gestión del Flujo: Recorrer los puntos clave del complejo para ayudar con el flujo de personas y dirigir a los huéspedes hacia áreas como restaurantes, spa y gimnasio.\n* Resolución de Conflictos: Responder a situaciones cuando surjan y gestionar eficazmente los conflictos de los huéspedes.\n* Relaciones Comunitarias: Desarrollar y cultivar relaciones dentro de la comunidad local para mejorar la capacidad del hotel de ofrecer experiencias únicas a los huéspedes.\n* Contribución a los Ingresos: Proponer sugerencias para aumentar la generación de ingresos o crear nuevas fuentes de ingresos.\n* Presencia Profesional: Demostrar una presencia positiva, alerta y accesible, presentándose según los más altos estándares.\n* Cumplimiento: Tener un conocimiento completo de las políticas del hotel relacionadas con incendios, higiene, salud y seguridad, asegurando que el cumplimiento sea una prioridad.\n* Rendimiento e Informes: Utilizar la tecnología según sea necesario, contribuir a informes/retroalimentación sobre la satisfacción de los huéspedes y alcanzar los KPI individuales y del equipo establecidos por el equipo directivo.\n\n**¿Listo para Unirte a Nosotros?**\nSi te apasiona la hostelería, estás comprometido con ofrecer un servicio excepcional y deseas contribuir a un equipo que valora la excelencia, queremos saber de ti. 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