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Creamos un ambiente de trabajo positivo, agradable y donde las personas puedan ser felices.\n\n \n\n¿Qué buscamos?\n\n\nActualmente para nuestra tienda en Chafiras precisamos cubrir un puesto de Cajas/ Atención al Cliente 24H, en dependencia del Jefe/a de sección **se responsabilizará de**:\n\n* Realizar el cobro en caja de forma eficaz y fiable\n* Solución de incidencias en caja\n* Cumplir con los procedimientos de cajas\n* Contribuir al cumplimiento de los objetivos de la sección\n* Atención e información al cliente.\n* Entrega y cambio de mercancía a los clientes\n* Gestión de ventas y devoluciones\n* Gestión de pedidos / cambios al proveedor\n* Apoyo general a tienda.\n\n**¿Qué te ofrecemos a cambio?**\n\n* Contrato indefinido.\n* Posibilidad de desarrollarte profesionalmente.\n* Salario fijo \\+ variable (en función a objetivos alcanzados).\n* Formación contínua , para que puedas seguir creciendo con nosotros.\n\n\n**Requisitos:**\n---------------\n\n\nPersona con formación adecuada, con un clara orientación a cliente y resolutiva. 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Esta función implica mantener los más altos estándares de servicio, gestionar las opiniones de los huéspedes y fomentar una coordinación perfecta entre los departamentos en todo lo relacionado con la calidad.\n\n**¿Qué tendrás que hacer?**\n---------------------------\n\n \n\n* Ofrecer una bienvenida genuina y cálida a los huéspedes que llegan, proporcionándoles una presentación profesional del hotel y ayudándoles con los procedimientos de registro.\n* Estar siempre visible y disponible para los huéspedes, resolver sus dudas y mantener un contacto frecuente durante su estancia, resolver sus problemas y ayudarles con servicios adicionales, como transporte, reservas y recomendaciones locales.\n* Ayudar al Director de Relaciones con los Huéspedes a mantener los estándares de calidad y garantizar una respuesta oportuna a las opiniones de los huéspedes, gestionar comentarios, sugerencias y quejas, y colaborar con los jefes de departamento para ejecutar planes de acción.\n* Desarrollar conexiones positivas con los huéspedes, anticipándose a sus necesidades para ofrecer un servicio personalizado y reconocer y tratar a los huéspedes que repiten y a los VIP de acuerdo con las normas del hotel y la política VIP.\n* Recoger y analizar las opiniones de los huéspedes a través de encuestas, reseñas y comunicación directa y tomar medidas decisivas para mejorar la experiencia de los huéspedes y comunicar los cambios necesarios al personal del hotel.\n* Trabajar en estrecha colaboración con los distintos departamentos del hotel para coordinar los servicios a los huéspedes y garantizar una experiencia fluida.\n* Mantener perfiles precisos y actualizados de los huéspedes, incluidas sus preferencias y peticiones especiales.\n* Identificar oportunidades para aumentar las ventas de los servicios del hotel y comunicar eficazmente su valor a los huéspedes.\n* Poseer un profundo conocimiento de los servicios del destino y de los contactos clave para garantizar que la información facilitada se ajusta a las normas de calidad y a la identidad corporativa.\n* Asistir y apoyar el Guest Relations Manager en las actividades comerciales, incluida la preparación de eventos, la organización de inspecciones del lugar y la comunicación de la información pertinente.\n**¿Qué buscamos?**\n------------------\n\n \n\n* Se recomienda formación en gestión hotelera, turismo, administración de empresas o un campo relacionado.\n* Experiencia previa en un entorno centrado en el cliente, preferiblemente en el sector de la hostelería, con conocimiento de los procedimientos hoteleros.\n* Se valorará muy positivamente la experiencia internacional.\n* Dominio de la lengua local y del inglés; se valorarán otros idiomas.\n* Excepcionales habilidades de comunicación (verbal y escrita) con un enfoque proactivo para resolver problemas.\n* Demostrar orientación al cliente, superando constantemente las expectativas de los huéspedes.\n* Adaptabilidad en los estilos de comunicación para proporcionar un servicio personalizado adaptado a las preferencias, necesidades, estilos de vida y preferencias de interacción de los huéspedes.\n* Capacidad para influir en la colaboración interdepartamental hacia objetivos de calidad compartidos.\n* Excelente capacidad de resolución de problemas y multitarea.\n* Flexibilidad y disponibilidad para trabajar en diferentes turnos, incluidos los fines de semana, en función de la ocupación del hotel y los eventos.\n**¿Por qué elegirnos?**\n-----------------------\n\n \n\nEn **Minor Hotels Europe \\& Americas** nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como:\n\n \n\n* Experiencia mundial \\- diversidad de 150 nacionalidades diferentes.\n* Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales.\n* Amplia gama de programas de formación para mejorar las habilidades.\n* Iniciativas de bienestar, incluidas condiciones de trabajo flexibles.\n* Programas de reconocimiento de empleados, como nuestros “Memorable Dates”.\n* Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado.\n* Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.\n **¿Pensando en tu próximo reto? ¡Aplica ahora!**\n\n *Minor Hotels Europe \\& Americas promueve un entorno de trabajo inclusivo en el que se valore y estimule a todo el mundo por igual, por lo que damos una cálida bienvenida a personas de todos los horizontes y capacidades personales.*","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758721306000","seoName":"guest-relations-tivoli-la-caleta-tenerife-resort","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/es/city-los-silos/cate-management1/guest-relations-tivoli-la-caleta-tenerife-resort-6383632718451512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"75ecb711-46a8-4259-b9eb-b75bc6739ea4","sid":"81c756ce-68d2-4d64-acb4-1506710a2a0f"},"attrParams":{"summary":null,"highLight":["Branding as Tivoli Hotels & Resorts","Manage guest relations and satisfaction","Support events and inspections"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Las Cañadas del Teide,Canarias","unit":null}]},"addDate":1758721306128,"categoryName":"Gestión","postCode":null,"secondCateCode":"sales","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"4000,4366,4369","location":"C. el Pozo, 0, 38400 Puerto de la Cruz, Santa Cruz de Tenerife, Spain","infoId":"6383632723801712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"AYUDANTE DE CAMARERO HOTEL","content":"Hotel 4 Estrellas precisa incorporar a su equipo Ayudante de Camarero.\n\nEntre sus principales funciones estarían:\n\n1\\. 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