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El puesto dirige, entrena y ayuda a los empleados para que sigan las normas en la entrega de alimentos y bebidas a las habitaciones y suites de hospitalidad. El puesto colabora para garantizar la satisfacción de los huéspedes y empleados manteniendo al mismo tiempo el presupuesto operativo. Fortalece al equipo de alimentos y bebidas/cocina ayudando en otros puntos de venta cuando sea necesario.\n\n\n**PERFIL DEL CANDIDATO**\n\n**Educación y experiencia**\n\n\n* Diploma de escuela secundaria o GED; 4 años de experiencia en alimentos y bebidas, cocina o área profesional relacionada.\n\n\nO\n\n\n* Título de 2 años de una universidad acreditada en Gestión de Servicios Alimentarios, Gestión Hotelera y de Restaurantes, Hospitalidad, Administración de Empresas o especialidad relacionada; 2 años de experiencia en alimentos y bebidas, cocina o área profesional relacionada.\n\n\n**ACTIVIDADES PRINCIPALES DE TRABAJO**\n\n\n**Realización de operaciones diarias del servicio de habitaciones**\n\n\n* Garantiza el cumplimiento de todas las políticas, normas y procedimientos del servicio de habitaciones.\n\n\n* Colabora en la gestión y el servicio de todas las suites de hospitalidad del servicio de habitaciones y funciones de ventas grupales.\n\n\n* Supervisa las operaciones diarias por turnos.\n\n\n* Ayuda a gestionar la entrega de paquetes de comodidades y regalos VIP.\n\n\n* Garantiza que todos los empleados tengan suministros, equipos y uniformes adecuados.\n\n\n**Apoyo en la gestión y coaching del equipo del servicio de habitaciones**\n\n\n* Proporciona orientación a los empleados del servicio de habitaciones para vender y atender la cena en la habitación.\n\n\n* Supervisa los niveles de personal para garantizar que se cumplan los objetivos de servicio al cliente, necesidades operativas y objetivos financieros.\n\n\n* Da un ejemplo positivo en las relaciones con los huéspedes.\n\n\n* Comunica expectativas de rendimiento de acuerdo con las descripciones de trabajo para cada puesto.\n\n\n* Brinda retroalimentación individual basada en la observación de comportamientos en el servicio.\n\n\n* Resuelve preguntas y preocupaciones de los empleados.\n\n\n* Supervisa el servicio de habitaciones en ausencia del gerente del servicio de habitaciones.\n\n\n* Participa en el proceso de evaluación del desempeño de los empleados, brindando retroalimentación según sea necesario.\n\n\n**Ayuda en los objetivos financieros y presupuestarios del servicio de habitaciones**\n\n\n* Comprende el impacto de las operaciones del departamento en los objetivos financieros generales de la propiedad.\n\n\n* Participa en reuniones del departamento y comunica continuamente un mensaje claro y coherente sobre los objetivos departamentales para obtener los resultados deseados.\n\n\n* Utiliza presupuestos, estados operativos e informes de progreso de nómina según sea necesario para ayudar en la gestión financiera del departamento.\n\n\n* Gestiona para alcanzar o superar los objetivos presupuestados.\n\n\n**Asegurar un servicio excepcional al cliente**\n\n\n* Habilita a los empleados para ofrecer un excelente servicio al cliente dentro de las directrices.\n\n\n* Interactúa con los huéspedes para obtener comentarios sobre la calidad del producto y los niveles de servicio.\n\n\n* Maneja problemas y quejas de los huéspedes buscando ayuda de un supervisor según sea necesario.\n\n\n* Se esfuerza por mejorar el rendimiento del servicio.\n\n\n**Apoyar actividades de recursos humanos**\n\n\n* Participa según sea necesario en la entrevista y contratación de miembros del equipo de servicio de habitaciones con las habilidades adecuadas.\n\n\n* Utiliza el Sistema de Gestión de Mano de Obra para programar eficazmente según la demanda de negocio y para el seguimiento del tiempo y asistencia de los empleados.\n\n\n* Supervisa iniciativas continuas de formación.\n\n\n* Realiza formaciones cuando corresponda.\n \n\n\n*En Marriott International, estamos dedicados a ser un empleador que ofrece igualdad de oportunidades, bienvenido a todos y proporcionando acceso a oportunidades. Fomentamos activamente un entorno donde se valoran y celebran los antecedentes únicos de nuestros asociados. Nuestra mayor fortaleza reside en la rica combinación de cultura, talento y experiencias de nuestros asociados. Estamos comprometidos a no discriminar por ninguna base protegida, incluyendo discapacidad, condición de veterano u otra base protegida por la ley aplicable.*\nEn más de 100 propiedades ganadoras de premios en todo el mundo, Las Damas y Caballeros de The Ritz\\-Carlton crean experiencias tan excepcionales que mucho después de que un huésped se hospede con nosotros, la experiencia permanece con ellos. 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¡Esta es tu oportunidad de formar parte de nuestro increíble equipo y hacer que la experiencia de vacaciones de los clientes sea aún más especial! \n\n \n\n**Lo que ofrecemos:*** **Remuneración competitiva**: 10.141,00 € anuales (proporcional)\n* **Paga adicional**: Por transporte, turnos tempranos, fines de semana y festivos\n* **Beneficios**: Uniforme gratuito, formación remunerada y seguro de vida, además de muchos otros descuentos comerciales a través de nuestra plataforma de beneficios en el trabajo\n* **Tiempo libre**: 45 días de vacaciones al año (proporcional)\n* **Descuentos:** Disfruta de descuentos exclusivos en vacaciones Jet2holidays y vuelos Jet2\\.com\n* **Plan de bonificación:** Gana dinero a través de nuestro programa \"Recomienda a un amigo\"\n\n**Este puesto se ofrece como contrato temporal (contrato temporal)** \n\n \n\n**Tus funciones serán:*** **Recibir y asistir**: Ser la cara amable que da la bienvenida a los pasajeros en el aeropuerto\n* **Servicio al cliente:** Brindar un soporte excepcional a cada cliente VIP\n* **Operaciones fluidas:** Ayudar con el embarque y el registro en las puertas, así como verificar pasaportes y documentos de viaje\n* **Seguridad del cliente:** Asegurarse de que nuestros clientes tengan un viaje sin contratiempos y seguro por el aeropuerto durante su regreso a casa desde sus vacaciones\n* **Seguridad y protección**: Cumplir con los procedimientos necesarios de seguridad y protección\n\n \n\n**Qué buscamos:*** Un **trabajador en equipo** con una actitud **amable y positiva**\n* **Dominio fluido** del **español** y el **inglés**\n* **Flexibilidad** para trabajar en **turnos rotativos – fines de semana** y **festivos nacionales**\n* **Saber mantener la calma bajo presión**, especialmente cuando atiende a clientes difíciles\n* **Experiencia previa es un plus,** aunque proporcionaremos formación completa\n\n \n\n¿Listo para despegar en tu nueva aventura con nosotros? ¡Aplica hoy!\n**División**\n\n\nJet2\\.com\n**Carreras con nosotros**\n\n\nAerolínea\n**Departamento de carreras**\n\n\nEn el aeropuerto\n**Equipo de carreras**\n\n\nAtención directa al cliente en el aeropuerto\n**Equipo**\n\n\nAeropuertos internacionales","price":"10,141 €/mes","unit":"per month","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1761152702000","seoName":"passenger-service-agent-tenerife-south","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/es/city-los-silos/cate-customer-service-call-center/passenger-service-agent-tenerife-south-6414754597478512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"b0219ea8-1c3b-4e05-bde9-7dafa59153a6","sid":"b3186ee7-5049-462e-9549-5a959e1d2a4f"},"attrParams":{"summary":null,"highLight":["Contrato temporal","Remuneración competitiva y beneficios","Dominio fluido del español e inglés"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Las Cañadas del Teide,Canarias","unit":null}]},"addDate":1761152702928,"categoryName":"Servicio al Cliente - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4070","location":"85X8+XM El Palmar, Spain","infoId":"6414334245158612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Teleoperador/a Educativo con Francés","content":"* TECH UNIVERSIDAD\n\n \n\n* Taco (Santa Cruz de Tenerife)\n\n* \n* ### **Experiencia**\n\n\nNo se requiere experiencia\n* ### **Salario**\n\n\nEntre 21\\.000 y 30\\.000€ Brutos/anuales\n* + ### **Área \\- Puesto**\n\t\n\t**Comercial, ventas**\n\t\n\t\n\t\t- Comercial de Televenta\n\t\t- Comercial Formación**Educación, formación**\n\t\n\t\n\t\t- Asesor/a de Admisiones\n\t+ ### **Categoría o nivel**\n\t\n\t\n\tEmpleado/a\n\t+ - ### **Vacantes**\n\t\t\n\t\t\n\t\t1\n\t\t- ### **Inscritos**\n\t\t\n\t\t\n\t\t18\n\t\t- * ### **Contrato**\n\t\t\t\n\t\t\t\n\t\t\tContrato Indefinido\n\t\t\t* ### **Jornada**\n\t\t\t\n\t\t\t\n\t\t\tCompleta\n \n\nProceso de selección continuo.\n\n### **Funciones**\n\n\n¿Qué funciones realizarás con nosotros?\n • Asesorar a nuestros potenciales alumnos, con todas las funciones que eso conlleva tal y como la matriculación y la resolución de dudas económicas y académicas acerca de nuestros másteres y programas.\n • Presentar y comercializar, mediante la atención telefónica, los programas de TECH a potenciales alumnos de las distintas disciplinas académicas presentes en la Universidad.\n • Hacer el seguimiento a alumnos para asegurar su grado de satisfacción con los programas cursados.\n\n### **Requisitos**\n\n\n¿Qué esperamos de ti?\n • Nivel Avanzado en idioma Francés.\n • No hace falta que tengas experiencia comercial, nosotros te formaremos.\n • Que tengas una buena atención a los clientes así como buenas habilidades comunicativas.\n • Que seas proactivo y tengas ambición por crecer.\n\n### **Se ofrece**\n\n\n¿Qué ofrecemos?\n • Salario fijo mas variable sin techo desde 21k euros brutos anuales, el límite lo pones tú. 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