Resumen del Puesto: Buscamos un Ingeniero de Soporte de Proyectos IS & Operaciones con experiencia en soporte IT, enfocado en gestión de tickets, formación de usuarios y participación en proyectos de desarrollo. Puntos Destacados: 1. Soporte L2 y escalado de tickets. 2. Formación de usuarios en sistemas. 3. Participación en proyectos y RFCs. **At Saica Group** , we offer sustainable paper solutions for the manufacturing of corrugated cardboard and packaging, promoting circularity in waste management. We are one of the leading companies in Europe in the production of recycled paper for corrugated cardboard, with an annual production capacity of approximately 4 million tons of this material. With more than 12,000 employees and a presence in Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, the United States, and Poland, Saica Group operates through four business lines: production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), production of corrugated cardboard packaging (Saica Pack), and flexible packaging (Saica Flex). **Job:** IS \& Operations Project Support **Job Description:** **TAREAS Y RESPONSABILIDADES:** * Con base en Madrid, prestando soporte a todo el grupo principalmente en el área de Pack, con viajes frecuentes para implementaciones y soporte de ERP * Gestión de tickets conforme a los SLA, con resolución en nivel L2 o escalado al resto del departamento cuando sea necesario * Formación e información a usuarios sobre cambios en los sistemas * Participación en proyectos de desarrollo y gestión de Solicitudes de Cambio (RFC), en estrecha colaboración con los usuarios y los departamentos corporativos * Posibilidad de participación en equipo de guardias 24x7 **Work Experience:** IT Support **Education:** Grado: Engineering (obligatorio) **Worker Type:** Regular **Why choose Us** By joining the Saica Group, you're choosing more than a job – you're choosing a purpose\-driven career that aligns with your values. You'll collaborate with like\-minded individuals to shape a sustainable future, making a meaningful contribution to our world. *Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life.* *All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.*