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Como parte de este recorrido, buscamos un **Jefe de Producto** **Digital** **de Engagement** para diseñar e implementar soluciones que eleven las experiencias digitales, fortalezcan la lealtad y ofrezcan valor personalizado a gran escala.\n \n\nTu misión: crear interacciones significativas y fluidas en todo el ecosistema digital de Santander aprovechando tecnologías conversacionales, programas de fidelización y suscripción, experiencias impulsadas por IA y servicios de terceros integrados.\n \n\nEsta es una oportunidad para dar forma al futuro del engagement con clientes en una de las instituciones financieras más grandes del mundo, utilizando la innovación y un diseño centrado en el cliente para fortalecer relaciones a largo plazo y consolidar la posición de Santander como proveedor líder de servicios financieros digitales.\n\n\n\n**Principales** **Responsabilidades**\n\n* **Definir** **y** **ejecutar** **estrategias** **de engagement** en canales digitales para maximizar la interacción, satisfacción y retención de clientes.\n* **Liderar un** **equipo** **de** **gestores** **de producto** responsables del desarrollo e implementación de iniciativas de engagement digital en múltiples subáreas.\n* **Capacidades** **Conversacionales** **(** **Marketing** **Personalizado** **):** Diseñar y coordinar cómo y dónde entregamos mensajes personalizados y contextuales a través de canales digitales para impulsar la adopción de nuevos productos, el uso de funciones y acciones como registrarse para recibir alertas o inscribirse en promociones.\n* **Interfaces** **Conversacionales:** Desarrollar y escalar chatbots, voicebots e interfaces conversacionales para ofrecer soporte continuo y experiencias de autogestión.\n* **Fidelización** **\\&** **Suscripciones** **:** Diseñar y gestionar programas de fidelización y modelos basados en suscripción que impulsen la retención de clientes y el valor durante toda su vida.\n* **Personalización** **basada** **en** **IA** **:** Implementar y optimizar soluciones impulsadas por IA que personalicen las interacciones y mejoren la experiencia del cliente.\n* **Experiencias** **Digitales** **Integradas** **de** **Terceros** **:** Integrar y supervisar servicios digitales de terceros para enriquecer los recorridos del cliente dentro de las plataformas de Santander.\n* **Colaboración** **multidisciplinaria** **:** Trabajar estrechamente con equipos de tecnología, producto, datos y negocio para ofrecer soluciones innovadoras y escalables.\n* **Mejora** **basada** **en** **datos** **:** Utilizar información sobre el cliente y análisis para medir el rendimiento del engagement e identificar oportunidades de mejora continua.\n* **Gobernanza** **\\&** **normas** **:** Garantizar el cumplimiento, la seguridad y la calidad en todas las iniciativas y plataformas de engagement.\n**Qué** **Buscamos**\n\n* Título universitario en Administración de Empresas, Marketing, Innovación Digital, Informática o campos relacionados.\n* Experiencia demostrada en engagement digital, experiencia del cliente o gestión de productos digitales.\n* Conocimientos profundos en marketing personalizado, IA conversacional, programas de fidelización, suscripciones y experiencias digitales integradas.\n* Sólidas habilidades analíticas y experiencia utilizando datos para tomar decisiones.\n* Excelentes habilidades de comunicación, gestión de partes interesadas y liderazgo de equipo.\n* Dominio del inglés; otros idiomas son un plus.\n**Qué** **o** **frecemos** **:**\n\n* Un puesto dinámico y de alto impacto que moldea el futuro de la banca digital.\n* Remuneración competitiva y oportunidades de crecimiento profesional.\n* Colaboración internacional y exposición a innovaciones financieras de vanguardia.\n\n**¿Quieres crecer con nosotros? ¡Únete a nuestro equipo!**\n\n*Santander es un empleador que ofrece igualdad de oportunidades. 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Desde IFF ofrecemos soluciones innovadoras y sostenibles para elevar la calidad de los productos cotidianos. \n\nEste puesto forma parte del equipo técnico de operaciones, donde se llevan a cabo tareas clave para el desarrollo y ejecución de procesos científicos y de ingeniería.\nEste puesto estará ubicado en Benicarló de manera presencial. Únete a nosotros como Operador/a Senior y forma parte de un equipo colaborativo, técnico, comprometido, donde juntos podremos alcanzar grandes logros y generar un impacto real. Tu potencial es nuestra inspiración.\nDónde marcarás la diferencia* Ejecutarás experimentos y tareas rutinarias siguiendo las directrices del líder de proyecto.\n* Coordinarás tareas más complejas dentro del equipo técnico.\n* Auditarás tu propio trabajo para asegurar la calidad y cumplimiento de los objetivos del proyecto.\n* Intercambiarás activamente datos, muestras e información con el equipo.\n* Utilizarás y solucionarás problemas con equipos y herramientas definidas.\n* Identificarás posibles problemas en los procesos.\n* Documentarás detalladamente los experimentos y condiciones de trabajo.\n* Promoverás la seguridad y participarás en iniciativas de mejora en EH\\&S.\n\n\nLo que buscamos en ti\nMetodologías Científicas y de Ingeniería* Comprensión y manejo de un conjunto definido de equipos, herramientas y aparatos, y realiza resolución de problemas cuando es necesario.\n* Conocimiento de la disciplina y los principios relacionados con el puesto.\n* Identificación de posibles problemas.\n\n\nConocimiento del Negocio, Competencia, Mercado y Cliente* Comprensión básica de las necesidades del negocio en su área de responsabilidad directa.\n* Comprensión de las necesidades de los activos y del negocio para completar las tareas asignadas y responder a investigaciones rutinarias de manera oportuna.\n\n\nPropiedad Intelectual y Documentación* Familiarización con los procesos de propiedad intelectual de IFF para recopilar conocimiento propietario.\n* Documentación minuciosa de los experimentos, incluyendo aparatos, reactivos y condiciones de operación.\n\n\nLo que te hará destacar* Experiencia previa en entornos técnicos o científicos.\n* Atención al detalle y capacidad de documentación rigurosa.\n* Actitud proactiva y colaborativa en equipos multidisciplinarios.\n* Buenas habilidades comunicativas para tratar con diferentes colaboradores sintiéndose cómodo/a facilitando resultados inesperados y proponiendo posibles mejoras.\n\n\n¿Por qué elegirnos?* Formarás parte de una empresa líder global en innovación.\n* Trabajarás en un entorno que valora la seguridad, la ética y el desarrollo profesional.\n* Tendrás oportunidades de aprendizaje continuo.\n* Contribuirás a proyectos con impacto real en productos cotidianos.\n* Serás parte de una cultura inclusiva y diversa.\n* Tu desarrollo personal y profesional será una prioridad.\n\n\nEn IFF somos una compañía global de referencia en los sectores de sabores, fragancias y nutrición. Ofrecemos a nuestros clientes una amplia gama de soluciones naturales innovadoras y diversificadas, impulsando una estrategia de crecimiento sostenible. En IFF, creemos que el valor de cada persona está en lo que la hace única, y esa diversidad es lo que potencia nuestro éxito colectivo. \n\nValoramos profundamente la riqueza que aporta la diversidad en todas sus formas: origen étnico, nacionalidad, discapacidad, raza, edad, género o condición de veterano. Por ello nos comprometemos a crear un entorno inclusivo en donde cada persona pueda mostrarse tal como es sin importar su religión, identidad o expresión de género, orientación sexual o discapacidad. \n\nVisítanos en IFF.com/careers/workplace\\-diversity\\-and\\-inclusion para saber más.\n\\#LI\\-AF1\nWe are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. 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