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Mantiene en perfecto estado tanto su atuendo, como los espacios en los que se mueve, aunque no tenga acceso a ellos el cliente externo.\n* Cuando se mueve por el restaurante toma nota de los desperfectos y los comunica al personal adecuado y de la forma adecuada. También informa de los espacios que no están limpios y ayuda en la limpieza siempre que la situación lo permita (ej. Si mientras camina ve un papel en el suelo, lo recoge y tira la basura sin llamar al departamento de limpieza).\n* Sigue todas las políticas y procedimientos de la empresa y la seguridad; reporta accidentes, lesiones e inseguridad condiciones de trabajo al gerente; y completar entrenamiento de seguridad y certificaciones.\n* Asegura una apariencia uniforme y personal limpio y profesional.\n* Mantiene la confidencialidad de la información de propiedad y protege los activos de la compañía.\n* Informe sobre accidentes laborales u otras lesiones inmediatamente después de la ocurrencia al gerente / supervisor.\n* Este alerta, identificar y reportar las personas indeseables en las instalaciones de la propiedad.\n* Protege la privacidad y seguridad de los clientes y compañeros de trabajo.\n* Sigue los procedimientos específicos de la propiedad para el manejo de situaciones de emergencia (por ejemplo, evacuaciones, emergencias médicas, desastres naturales).\n* Discute temas de trabajo, actividades o problemas con compañeros de trabajo, supervisores o gerentes discreta y silenciosamente, evitando áreas públicas de la propiedad.\n* Maneje problemas delicados con los empleados y / o el propietario / invitados con tacto, respeto, diplomacia y confidencialidad.\n* Brinde asistencia a personas con discapacidades, que incluyen asistencia visual, auditiva o con impedimentos físicos dentro de las pautas (por ejemplo, escoltarlos cuando se lo solicite, usar palabras para explicar acciones, escribir instrucciones en papel, mover objetos fuera del camino u ofrecer acceso a teléfonos en Braille o TDD).\n\n**RESPONSABILIDADES DEPARTAMENTALES**\n\n* Asiste y participe diariamente en el “briefing” del departamento de alimentos \\& bebidas.\n* Comunique a su responsable directo, y de la forma adecuada, cualquier oportunidad de mejora que afecte al restaurante, a su departamento, o a la misión del mismo.\n* Cumple los estándares y procesos de su departamento así como los que afectan a todos los empleados del restaurante.\n\n**RESPONSABILIDADES DE SU PUESTO DE TRABAJO**\n\n* De la bienvenida y reconocimiento a todos los huéspedes de acuerdo con los estándares de la compañía, anticipa y aborda las necesidades de servicio de los huéspedes, ayuda a las personas con discapacidades, y agradece a los invitados con apreciación genuina. Habla con los demás utilizando un lenguaje claro y profesional.\n* Escuche y responda de manera activa a las preguntas, preocupaciones y solicitudes de los invitados mediante el uso de procesos específicos de marca o propiedad para resolver problemas, deleitar y generar confianza.\n* Presente menús abiertos asegurándose que el cliente se siente bienvenido, responder preguntas y ofrecer sugerencias, guiar al cliente a través de las ofertas de restaurante y tomar la orden solicitada.\n* Sepa explicar los elementos y preparación del menú, ayudar a clientes con necesidades dietéticas especiales y recomendar opciones del menú que sean más beneficiosas para el punto de venta.\n* Conteste los teléfonos usando la etiqueta apropiada, incluyendo contestar el teléfono dentro de los 3 timbres, respondiendo con una sonrisa en la propia voz, usando el nombre de las personas que llaman, transfiriendo llamadas a la persona / departamento apropiado, solicitando permiso antes colocando a la persona que llama en espera, tomando y retransmitiendo mensajes, y permitiendo que la persona que llama finalice la llamada.\n* Promueve la disponibilidad y el uso de los puntos de venta de alimentos y bebidas a los huéspedes / invitados a través del marketing efectivo en la propiedad.\n* Realice reservas en los diferentes puntos de venta especificando el nombre del cliente, habitación si corresponde, número de comensales y teléfono de contacto.\n* Asegure la maximización de la capacidad de seating de los diferentes puntos de venta realizando las reservas de forma estratégica y confirmando la asistencia de los comensales vía email o telefónica.\n* Cumple los plazos de entrega de los trabajos asignados manteniendo un nivel de exigencia alto y cumpliendo con los estándares de calidad.\n* Es responsable de que se responda en un plazo máximo de 24 horas cualquier petición para un cliente, interna y cualquier otra correspondencia, a menos que el cliente pida la información antes o más tarde.\n* Escuche las sugerencias de los compañeros y superiores para mejorar la forma en que se realiza el trabajo y cómo se atiende al huésped / invitados, ganando apoyo administrativo según sea necesario para actuar según las sugerencias.\n* Comunique a sus superiores acerca de reparaciones de mantenimiento.\n* Apoye y aporte, participando en el diseño de la estrategia anual del departamento de alimentos y bebidas, asegurándose de cumplir lo establecido en el mismo.\n* Asegure el cumplimiento de las expectativas y estándares de calidad; e identifique, recomiende, desarrolle e implemente nuevas formas de aumentar la eficiencia organizacional, la productividad, la calidad, la seguridad, y / o ahorro de costes.\n* Prepare y revise documentos escritos (por ejemplo, registros diarios, cartas, memorandos, informes), incluida la corrección de pruebas y editar la información escrita para garantizar la precisión y la integridad.\n* Identifique y acerca de procedimientos o condiciones de trabajo inseguro y / o informe al personal de gestión y seguridad.\n* Reporte a su superior si hay empleados que no estén capacitados en los valores centrales de la compañía, los roles del trabajo, las responsabilidades y los aspectos técnicos y aspectos de servicio del trabajo.\n* Ayude a la administración a establecer y comunicar objetivos, expectativas de desempeño, cronogramas y plazos para cambio u operaciones departamentales al personal de la recepción para garantizar que se cumplan los objetivos.\n* Asiste a otros empleados para garantizar una cobertura adecuada y un rápido servicio al cliente.\n* Intercambie información con otros empleados utilizando dispositivos electrónicos (por ejemplo, teléfonos móviles, radios e email.\n* Párese, siéntese o camine por un período de tiempo prolongado o por un turno de trabajo completo.\n* Mueve, levante, lleve, empuje, jale y coloque objetos que pesen menos de 12 kilogramos sin ayuda.\n* Alcance por encima y debajo de las rodillas, incluyendo doblar, girar, tirar y agacharse.\n* Realice otras tareas laborales razonables como lo soliciten sus superiores\n\n\nCaracterísticas Personales:\n\n\n* Dinámico, innovador y resolutivo\n* Trabaja en equipo.\n* Toma de decisiones\n* Orientación al servicio al cliente\n* Diversidad / Diferencia Cultural\n* Habilidades informáticas\n* Lectura y escritura aplicada\n* Alta comunicación verbal\n* Escucha y comprende al interlocutor\n* Confianza\n* Integridad\n* Adaptabilidad / Flexibilidad\n* Tolerancia al estrés\n* Multitarea\n* Planificación y organización\n\n\nConocimientos específicos:\n\n* Amplio conocimiento culinario y de protocolo de servicio.\n* Amplio conocimiento de producto, marcas y competencia en el mercado.\n\n\nIdiomas:\n\n* Castellano\n* Dominio del idioma inglés con un nivel mínimo requerido de C1\n* Tercera lengua es un plus\n\n\nRequisitos propios del puesto:\n\n* Educación Diploma de escuela secundaria.\n* Experiencia laboral relacionada. Al menos 5 años de experiencia laboral relacionada.\n* Experiencia de Supervisión. 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