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Somos agentes de cambio, innovadores, las personas que unen marcas locales y globales en alojamiento, transporte, actividades y pagos a través de nuestra red de 300.000 hoteles en todo el mundo, 60.000 clientes de alto valor difíciles de alcanzar, como operadores turísticos, agencias de viajes y programas de fidelización en 140 mercados emisores. Estamos impulsados por la tecnología, con una filosofía centrada en el cliente, y contamos con equipos comerciales cuyos conocimientos y relaciones sobre el terreno son inigualables. ¡Y por supuesto, tenemos un equipo increíble! Nuestra gente, Team HBX Group, es el corazón latente de la empresa, a quienes animamos cada día a 'moverse rápido, soñar grande y marcar la diferencia'. De hecho, creemos que es la combinación de tecnología + datos + personas lo que realmente nos diferencia en el mercado, junto con nuestra mentalidad de 'enfoque global, toque local'. Tenemos nuestra sede central en Palma de Mallorca y empleamos a unas 3.500 personas en todo el mundo.\n\nDESCRIPCIÓN DEL PUESTO:\nSobre nosotros:\nHBX Group es el principal socio tecnológico del mundo, conectando y potenciando el sector de los viajes. Somos agentes de cambio, innovadores, las personas que unen marcas locales y globales en alojamiento, transporte, actividades y pagos a través de nuestra red de 300.000 hoteles en todo el mundo, 60.000 clientes de alto valor difíciles de alcanzar, como operadores turísticos, agencias de viajes y programas de fidelización en 140 mercados emisores. Estamos impulsados por la tecnología, con una filosofía centrada en el cliente, y contamos con equipos comerciales cuyos conocimientos y relaciones sobre el terreno son inigualables. ¡Y por supuesto, tenemos un equipo increíble! Nuestra gente, Team HBX Group, es el corazón latente de la empresa, a quienes animamos cada día a 'moverse rápido, soñar grande y marcar la diferencia'. De hecho, creemos que es la combinación de tecnología + datos + personas lo que realmente nos diferencia en el mercado, junto con nuestra mentalidad de 'enfoque global, toque local'. Tenemos nuestra sede central en Palma de Mallorca y empleamos a unas 3.500 personas en todo el mundo.\nDescripción del puesto\nEstamos buscando un Ejecutivo Global del Centro de Atención para unirse a nuestro dinámico equipo del Centro de Atención. En este puesto, apoyará a nuestros clientes y proveedores, contribuyendo a una de nuestras misiones principales: ofrecer experiencias vacacionales únicas a nuestros clientes.\nResumen del puesto\nLa responsabilidad principal de este puesto es asistir a los clientes —incluidos operadores turísticos, agencias de viajes y clientes finales— en sus consultas, coordinarse con los proveedores y gestionar reservas conforme a los estándares y procedimientos del Departamento de Operaciones. El objetivo es atender las necesidades de los clientes de manera eficiente y efectiva.\nPrincipales responsabilidades* Tratar a los llamantes de forma profesional y entusiasta, representando a HBX Group con excelencia.\n* Proporcionar información precisa y útil en respuesta a las consultas de los clientes.\n* Documentar clara y correctamente toda la actividad de llamadas en el sistema Back Office.\n* Responder rápidamente y con precisión a solicitudes en línea y por correo electrónico.\n* Supervisar y gestionar reservas, incluyendo reservas, solicitudes especiales, modificaciones y cancelaciones.\n* Escalar problemas adecuadamente, siguiendo los protocolos del Centro de Atención.\n* Mantener altos estándares de calidad de servicio y profesionalismo.\n* Cumplir con los Acuerdos de Nivel de Servicio (SLA) e Indicadores Clave de Rendimiento (KPI) establecidos.\n* Cumplir con todas las políticas y procedimientos de la empresa.\n* Seguir los horarios asignados y adaptarse a cambios según el volumen de llamadas.\n\n \n\nHabilidades y calificaciones requeridas* Orientación sólida al servicio al cliente y habilidades de escucha activa.\n* Dominio del inglés y el italiano (hablado y escrito).\n* Excelentes habilidades de comunicación verbal y escrita, con atención a la gramática y claridad.\n* Mentalidad orientada a la resolución de problemas con persistencia para resolver incidencias de forma precisa y eficiente.\n* Capacidad para seguir instrucciones detalladas de forma independiente.\n* Alta atención al detalle y capacidad de adaptación.\n* Enfoque constante y entusiasmo durante todo el turno de trabajo.\n\n \n\nEn HBX Group creemos que la diversidad impulsa la innovación y convierte al viaje en una fuerza positiva. 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Somos un colectivo de individuos que anhelan mejorar, alcanzar nuevas alturas y tratar a los demás como desearíamos ser tratados a cambio. Nuestros miembros del equipo en todo el mundo crean experiencias asombrosas para nuestros huéspedes, residentes y socios mediante un compromiso con el lujo auténtico. Sabemos que la mejor manera de permitir que nuestro personal brinde estas experiencias excepcionales a los huéspedes es mediante una experiencia laboral y una cultura empresarial de clase mundial.\n \n\n \n\nEn Four Seasons, creemos en reconocer una cara familiar, dar la bienvenida a una nueva y tratar a todos los que conocemos como nos gustaría ser tratados nosotros mismos. Ya sea que trabajes con nosotros, te alojes con nosotros, vivas con nosotros o descubras con nosotros, creemos que nuestro propósito es crear impresiones que permanecerán contigo durante toda la vida. Surge de nuestra creencia de que la vida es más rica cuando conectamos verdaderamente con las personas y el mundo que nos rodea.\n\n\n**Acerca de la ubicación:**\n\nEl Four Seasons Resort Mallorca en Formentor, situado en la espectacular península de Formentor y rodeado de vistas panorámicas del Mediterráneo y de un paisaje impresionante, abrió sus puertas en agosto de 2024 tras una amplia restauración y renovación de la propiedad histórica, inaugurada originalmente en 1929 en una vasta finca privada. Tras su exitoso debut, el complejo volverá a abrir sus puertas a los huéspedes en marzo de 2025, reafirmando su estatus como un destino único de lujo y elegancia en la isla.\n**Acerca del puesto**\n\nEl Administrador de Alimentos y Bebidas proporciona apoyo administrativo y clerical esencial al equipo directivo de Alimentos y Bebidas, garantizando el funcionamiento fluido del departamento. Este puesto se encarga de realizar tareas diarias de oficina, mantener registros precisos, coordinar horarios y ayudar en la comunicación entre los establecimientos y la gerencia. Actuando como columna vertebral organizativa del departamento de Alimentos y Bebidas, el Asistente Administrativo ayuda a optimizar los procesos, apoya el seguimiento financiero y contribuye a la eficiencia general del funcionamiento.\n\n\n**Sus responsabilidades**\n\n* Ser responsable de completar todas las tareas administrativas de forma competente, eficiente, completa y oportuna para apoyar la división de Alimentos y Bebidas del complejo.\n* Preparar correspondencia escrita precisa, incluyendo cartas, contratos, informes, programas de eventos, menús impresos y correos electrónicos utilizando MS Word, MS PowerPoint y MS Excel.\n* Mantener las oficinas traseras y áreas de almacenamiento en todos los aspectos relacionados con el abastecimiento y la limpieza.\n* Trabajar de manera eficiente y profesional manteniendo una actitud positiva.\n* Utilizar OpenTable al tomar reservas y al verificar reservas actuales o futuras; asegurar la precisión al ingresar datos en OpenTable.\n* Ayudar en consultas sobre servicios de catering, banquetes y eventos especiales. 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