**General information** **Reference:** 25FUBPTGASAISGTCTCI17369 **Type:** New appointment **Title:** Técnico o Técnica de atención al usuario del Área de Infraestructuras y Servicios General **Type of position:** FUB**\#Tipologia\#:** PTGAS**Academic year:** 2025 \- 2026 **Call start:** 10\-12\-2025**Call end:** 14\-12\-2025 **Main unit or service:** **Description of the post** **Description:** UVic\-UCC is a young and very dynamic university in Central Catalonia, with a special commitment to quality teaching, innovative research and internationalization. El Área de Infraestructuras y Servicios Generales se ocupa de la gestión de las infraestructuras y nuevas instalaciones; los servicios logísticos de conserjería y mantenimiento; de la atención al usuario, tanto presencialmente como telefónicamente; y otros servicios generales relacionados con la eficiencia y la sostenibilidad de los equipamientos. **Functions and duties:** * Personalized service at the counter: students, PDI, PAS and external staff; Provide the requested information, channel it or refer it to the relevant authorities. * Telephone support to the Telephone Service. * Management of couriers, parcels and external and internal mail. * Management of space reservations and the organization of events. * Control and review of the first aid kit. * Management of lost objects. * Management of keys and cards for the spaces. * Assume the functions that may appear linked to the Infrastructure and General Services Area and that are delegated to you by your Manager and/or Director. * Collaborate in the detection of concierge and maintenance tasks, entering tasks and controlling them in the management platform. * Assume the functions set out in the Self\-Protection Plan. * Carry out basic management tasks in the Infrastructure and General Services Area. * Be part of a team with rotation capacity and adaptability to the different jobs in the Infrastructure and General Services Area (Public Service). * Collaborate and help colleagues in the area in carrying out their tasks **Requirements** **Decree on the approval of qualifications of teaching and research staff, and professional service staff** According to Spanish Royal Decree 889/2022 (Reial Decret 889/2022\), official recognition of qualifications issued abroad may grant access to regulated professions in Spain. If you apply for a **teaching and research staff (PDI) or 100% research staff (PI) post**, and do not have official recognition of the qualification required in the call, you should submit a declaration of equivalence, together with a Spanish translation of your degree certificate. You can also submit your equivalence declaration application, undertaking to submit the official equivalence declaration within 3 years. (Non\-compliance will lead to termination of your employment contract, in accordance with Article 49b of Spanish Royal Decree 2/2015 of 23 October, approving the revised text of the Workers' Statute.) If you apply for a **professional service staff post (PTGAS)** without official recognition of the university degree required in the call, you should submit a declaration of equivalence, together with a Spanish translation of your degree certificate. You can also submit an equivalence declaration application, undertaking to submit the official equivalence declaration within 3 years. (Non\-compliance will lead to termination of your employment contract, in accordance with Article 49b of Spanish Royal Decree 2/2015 of 23 October, approving the revised text of the Workers' Statute.) If you submit a non\-university qualification, you should submit an official recognition certificate, conforming to the specific regulations for your country of origin. **Title** Ciclo Formativo de Grado Medio en el ámbito de la administración o afines **Certification of Level C1 in Catalan or commitment to obtain it.** **Accreditation of Level B2 English or commitment to obtain it.** **Experience in relation to the workplace** **Experience in communication and public relations** **User\-level computer knowledge (Word, Excel, databases, etc.)** **Knowledge of French** **Average level in the use of digital tools** **Other requirements** **Merits** * Experience in receptionist, telephone operator and direct customer service tasks. * Ability to relate and work in a team. * Responsible, dynamic and pleasant person. * Accreditation of higher education in other related areas (administrative management, marketing, communication, etc.) will be positively valued. * Residence in the area will be valued. **Competencies** **ATTITUDE:** Initiative Success orientation Planning and organisation Concern for order and quality **TEAM MANAGEMENT:** Teamwork and cooperation **PERSONAL SKILLS:** Self\-confidence Self\-control Organisation Flexibility and change management **INFLUENCING:** Communication Empathy User orientation **THOUGHT:** Learning and use of knowledge **This job offer includes** Inclusion in the professional group Management and administrative and service staff (PTGAS) Type of contract: permanent Total work: full\-time Gross salary: 25\.317,75 € Horario partido de mañanas y tardes Check here the advantages of working at UVic\-UCC