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Somos agentes de cambio, innovadores, las personas que unen marcas locales y globales en alojamiento, transporte, actividades y pagos a través de nuestra red de 300.000 hoteles en todo el mundo, 60.000 clientes de alto valor difíciles de alcanzar, como operadores turísticos, agencias de viajes y programas de fidelización en 140 mercados emisores. Estamos impulsados por la tecnología, con una filosofía centrada en el cliente, y contamos con equipos comerciales cuyos conocimientos y relaciones sobre el terreno son inigualables. ¡Y por supuesto, tenemos un equipo increíble! Nuestra gente, Team HBX Group, es el corazón latente de la empresa, a quienes animamos cada día a 'moverse rápido, soñar grande y marcar la diferencia'. De hecho, creemos que es la combinación de tecnología + datos + personas lo que realmente nos diferencia en el mercado, junto con nuestra mentalidad de 'enfoque global, toque local'. Tenemos nuestra sede central en Palma de Mallorca y empleamos a unas 3.500 personas en todo el mundo.\n\nDESCRIPCIÓN DEL PUESTO:\nSobre nosotros:\nHBX Group es el principal socio tecnológico del mundo, conectando y potenciando el sector de los viajes. Somos agentes de cambio, innovadores, las personas que unen marcas locales y globales en alojamiento, transporte, actividades y pagos a través de nuestra red de 300.000 hoteles en todo el mundo, 60.000 clientes de alto valor difíciles de alcanzar, como operadores turísticos, agencias de viajes y programas de fidelización en 140 mercados emisores. Estamos impulsados por la tecnología, con una filosofía centrada en el cliente, y contamos con equipos comerciales cuyos conocimientos y relaciones sobre el terreno son inigualables. ¡Y por supuesto, tenemos un equipo increíble! Nuestra gente, Team HBX Group, es el corazón latente de la empresa, a quienes animamos cada día a 'moverse rápido, soñar grande y marcar la diferencia'. De hecho, creemos que es la combinación de tecnología + datos + personas lo que realmente nos diferencia en el mercado, junto con nuestra mentalidad de 'enfoque global, toque local'. Tenemos nuestra sede central en Palma de Mallorca y empleamos a unas 3.500 personas en todo el mundo.\nDescripción del puesto\nEstamos buscando un Ejecutivo Global del Centro de Atención para unirse a nuestro dinámico equipo del Centro de Atención. En este puesto, apoyará a nuestros clientes y proveedores, contribuyendo a una de nuestras misiones principales: ofrecer experiencias vacacionales únicas a nuestros clientes.\nResumen del puesto\nLa responsabilidad principal de este puesto es asistir a los clientes —incluidos operadores turísticos, agencias de viajes y clientes finales— en sus consultas, coordinarse con los proveedores y gestionar reservas conforme a los estándares y procedimientos del Departamento de Operaciones. El objetivo es atender las necesidades de los clientes de manera eficiente y efectiva.\nPrincipales responsabilidades* Tratar a los llamantes de forma profesional y entusiasta, representando a HBX Group con excelencia.\n* Proporcionar información precisa y útil en respuesta a las consultas de los clientes.\n* Documentar clara y correctamente toda la actividad de llamadas en el sistema Back Office.\n* Responder rápidamente y con precisión a solicitudes en línea y por correo electrónico.\n* Supervisar y gestionar reservas, incluyendo reservas, solicitudes especiales, modificaciones y cancelaciones.\n* Escalar problemas adecuadamente, siguiendo los protocolos del Centro de Atención.\n* Mantener altos estándares de calidad de servicio y profesionalismo.\n* Cumplir con los Acuerdos de Nivel de Servicio (SLA) e Indicadores Clave de Rendimiento (KPI) establecidos.\n* Cumplir con todas las políticas y procedimientos de la empresa.\n* Seguir los horarios asignados y adaptarse a cambios según el volumen de llamadas.\n\n \n\nHabilidades y calificaciones requeridas* Orientación sólida al servicio al cliente y habilidades de escucha activa.\n* Dominio del inglés y el italiano (hablado y escrito).\n* Excelentes habilidades de comunicación verbal y escrita, con atención a la gramática y claridad.\n* Mentalidad orientada a la resolución de problemas con persistencia para resolver incidencias de forma precisa y eficiente.\n* Capacidad para seguir instrucciones detalladas de forma independiente.\n* Alta atención al detalle y capacidad de adaptación.\n* Enfoque constante y entusiasmo durante todo el turno de trabajo.\n\n \n\nEn HBX Group creemos que la diversidad impulsa la innovación y convierte al viaje en una fuerza positiva. Estamos comprometidos a crear un entorno laboral inclusivo donde todos se sientan valorados y respetados, abrazando diferentes orígenes, perspectivas y talentos. Únete a nosotros y forma parte de un equipo en el que la diversidad y las oportunidades iguales realmente marcan la diferencia.\n\nTendrás la oportunidad de trabajar en una empresa que está atravesando un cambio significativo para convertirse en el proveedor líder mundial de servicios de viaje. 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Somos un colectivo de individuos que anhelan mejorar, alcanzar nuevas alturas y tratar a los demás como desearíamos ser tratados a cambio. Nuestros miembros del equipo en todo el mundo crean experiencias asombrosas para nuestros huéspedes, residentes y socios mediante un compromiso con el lujo auténtico. Sabemos que la mejor manera de permitir que nuestro personal brinde estas experiencias excepcionales a los huéspedes es mediante una experiencia laboral y una cultura empresarial de clase mundial.\n \n\n \n\nEn Four Seasons, creemos en reconocer una cara familiar, dar la bienvenida a una nueva y tratar a todos los que conocemos como nos gustaría ser tratados nosotros mismos. Ya sea que trabajes con nosotros, te alojes con nosotros, vivas con nosotros o descubras con nosotros, creemos que nuestro propósito es crear impresiones que permanecerán contigo durante toda la vida. Surge de nuestra creencia de que la vida es más rica cuando conectamos verdaderamente con las personas y el mundo que nos rodea.\n\n\n**Acerca de la ubicación:**\n\nEl Four Seasons Resort Mallorca en Formentor, situado en la espectacular península de Formentor y rodeado de vistas panorámicas del Mediterráneo y de un paisaje impresionante, abrió sus puertas en agosto de 2024 tras una amplia restauración y renovación de la propiedad histórica, inaugurada originalmente en 1929 en una vasta finca privada. Tras su exitoso debut, el complejo volverá a abrir sus puertas a los huéspedes en marzo de 2025, reafirmando su estatus como un destino único de lujo y elegancia en la isla.\n**Acerca del puesto**\n\nEl Administrador de Alimentos y Bebidas proporciona apoyo administrativo y clerical esencial al equipo directivo de Alimentos y Bebidas, garantizando el funcionamiento fluido del departamento. Este puesto se encarga de realizar tareas diarias de oficina, mantener registros precisos, coordinar horarios y ayudar en la comunicación entre los establecimientos y la gerencia. Actuando como columna vertebral organizativa del departamento de Alimentos y Bebidas, el Asistente Administrativo ayuda a optimizar los procesos, apoya el seguimiento financiero y contribuye a la eficiencia general del funcionamiento.\n\n\n**Sus responsabilidades**\n\n* Ser responsable de completar todas las tareas administrativas de forma competente, eficiente, completa y oportuna para apoyar la división de Alimentos y Bebidas del complejo.\n* Preparar correspondencia escrita precisa, incluyendo cartas, contratos, informes, programas de eventos, menús impresos y correos electrónicos utilizando MS Word, MS PowerPoint y MS Excel.\n* Mantener las oficinas traseras y áreas de almacenamiento en todos los aspectos relacionados con el abastecimiento y la limpieza.\n* Trabajar de manera eficiente y profesional manteniendo una actitud positiva.\n* Utilizar OpenTable al tomar reservas y al verificar reservas actuales o futuras; asegurar la precisión al ingresar datos en OpenTable.\n* Ayudar en consultas sobre servicios de catering, banquetes y eventos especiales. Asistir a los equipos de banquetes con menús, etiquetas y cualquier necesidad para los eventos.\n* Recibir y responder llamadas telefónicas entrantes conforme a los estándares de Four Seasons y ayudar con llamadas adicionales del área de Alimentos y Bebidas.\n* Mantener archivos, horarios y calendarios para el equipo directivo de Alimentos y Bebidas; coordinar, programar y confirmar entrevistas y citas.\n* Colaborar en la realización de proyectos especiales que pueden incluir marketing, menús u otras funciones asignadas; mantener y pedir suministros de oficina.\n* Conocer completamente la distribución geográfica del funcionamiento y saber exactamente dónde se encuentra todo el equipo operativo.\n* Este puesto también puede responder consultas y problemas de manera eficiente, cortés y profesional.\n* Realizar cualquier otra tarea asignada por la gerencia.\n* Mantener un inventario de todos los suministros estándar del departamento y materiales impresos.\n* Participar en reuniones departamentales y administrativas programadas según se solicite.\n* Tomar notas en las reuniones de Alimentos y Bebidas.\n\n**Lo que usted ofrece**\n\n* Experiencia administrativa previa, preferiblemente en el sector de hostelería o restaurantes, u otra experiencia equivalente.\n* Se requiere conocimiento práctico de las operaciones de alimentos y bebidas en un entorno dinámico de Alimentos y Bebidas.\n* Capacidad para operar equipos informáticos y dominio de todos los programas Microsoft, incluyendo pero no limitándose a: PowerPoint, Word, Excel, Outlook.\n* Capacidad para trabajar bajo presión, multitarea y espíritu de colaboración.\n* Pensamiento estratégico con habilidades organizativas excepcionales.\n* Este puesto tiene contacto directo con los huéspedes, por lo tanto, se requieren buenas habilidades de comunicación.\n* Autorización legal para trabajar en España.\n\n**Experiencia laboral:** 2 años\n\n\n**Título**: Profesional / Técnico\n\n\n**Idiomas**: Español / Inglés\n\n\n**Nivel de idioma**: Alto \n\n\n\n \n\n**Lo que ofrecemos:**\n\n* Salario competitivo, salarios y paquete integral de beneficios.\n* Excelentes oportunidades de formación y desarrollo.\n* Alojamiento gratuito en otros hoteles y complejos Four Seasons.\n* Servicio gratuito de limpieza en seco para los uniformes del empleado.\n* Comidas gratuitas para empleados.\n* Descuentos en nuestros restaurantes del hotel.\n* Descuentos en servicios locales.\n* Posibilidad de alojamiento y transporte al trabajo (a costo reducido).\n\n**Horario y jornada:** Contrato temporal, jornada completa, 40 horas por semana, con turnos consecutivos y rotativos (incluyendo mañanas tempranas, días, tardes y fines de semana).","price":"Salario negociable","unit":"per year","currency":null,"company":"Indeed","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1764072356000","seoName":"f-b-administrator-four-seasons-resort-mallorca-at-formentor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/es/city-alcudia/cate-other28/f-b-administrator-four-seasons-resort-mallorca-at-formentor-6452126162380912/","localIds":"1473","cateId":null,"tid":null,"logParams":{"tid":"e33a96a2-f2eb-4102-8712-c1eadab9af7b","sid":"164af91d-cb4b-4f06-bb7b-151e2447f516"},"attrParams":{"summary":null,"highLight":["Apoyar al equipo directivo de Alimentos y Bebidas","Mantener registros y horarios precisos","Ayudar con las necesidades de catering y eventos"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Sant Joan,Balearic Islands","unit":null}]},"addDate":1764072356436,"categoryName":"Otro","postCode":null,"secondCateCode":"administration-office-support","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4027,4036","location":"Carrer Font, de la, 16, 07141 Marratxinet, Illes Balears, Spain","infoId":"6417290422988912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Sales Consultant 20h - Outlet Festival Park","content":"Te caracteriza un aire desenfadado y estiloso, **¡ya tienes algo en común con nosotros!**\n\n\n\nEntusiasta, creativo y actitud positiva son los ingredientes que necesitas para formar parte del equipo Tommy Hilfiger. ¿Ya los tienes? Pues estaremos encantados de darte la bienvenida al equipo.\n\n\n\nCreamos experiencias ¡sonríe! nos has encontrado.\n\n\n**Tu misión:**\n\n\n\nContribuir al logro de los objetivos de la tienda a través de habilidades de venta efectivas y la optimización del servicio al cliente mientras se promueve la imagen de marca.\n\n\n**¿Cuáles serán tus funciones?**\n\n**Servicio al cliente**\n\n* Resolver las consultas de los clientes y superar las expectativas en la tienda.\n* Atender a múltiples clientes utilizando procedimientos estándar.\n* Gestionar las transacciones en la caja registradora con precisión y eficiencia.\n* Conocer, comprender y demostrar un conocimiento del producto actualizado y completo.\n\n**Ventas**\n\n* Alcanzar objetivos de ventas personales / de tienda teniendo en cuenta los KPI de la tienda.\n\n**Imagen de la tienda**\n\n* Mantener la tienda de acuerdo con la imagen de la empresa.\n* Mantener organizada la sala de existencias y la sala de accesorios.\n* Mantener la pérdida de existencias al mínimo.\n* Reponer de manera oportuna.\n\n**Comportamiento profesional**\n\n* Cumplir con el código de vestimenta de la compañía.\n* Participar y contribuir en reuniones informativas y reuniones de personal.\n* Desarrollar y mantener buenas relaciones de trabajo con todos los compañeros, incluida la gestión de línea.\n* Asesorar y ayudar a capacitar a otros miembros del personal.\n* Observar y trabajar dentro de las pautas de salud y seguridad.\n* Ser un buen embajador de la marca.\n\n**Administración de tiendas**\n\n\n* Abrir y cerrar la tienda cuando sea necesario.\n* Gestiones administrativas.\n\n \n\n**¿Que esperamos de ti?**\n\n* ¡Espíritu Tommy! 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Se prefiere que cuenten con experiencia previa en la limpieza de diversos espacios, como edificios, oficinas, locales comerciales y áreas comunes.\n \n \n\nSe valorará positivamente tener conocimientos sobre diferentes productos químicos y suministros de limpieza. Además, se considerará un plus contar con el título de Educación General Básica o el título de ESO.\n \n \n\nLas responsabilidades incluirán la limpieza de las áreas internas de las instalaciones, abarcando suelos, techos, paredes y mobiliario. Para ello, se utilizarán tanto herramientas tradicionales como escobas y trapeadores, como equipos electromecánicos de fácil manejo. 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