MADRID, M, ES, 28232 CaixaBank is a financial group with a long-term vision of socially responsible universal banking, based on quality, proximity, and specialization, offering a tailored value proposition of products and services for each segment, embracing innovation as a strategic challenge and a distinctive feature of its culture, and whose leading position in retail banking in Spain and Portugal enables it to play a key role in contributing to sustainable economic growth. What projects do we develop? The Project Excellence Center focuses on executing strategic initiatives in process reengineering, organizational development, and cross-functional corporate projects. Our goal is to drive operational and organizational excellence by leveraging innovative methodologies and transformation approaches that differentiate us in the market. Our main projects focus on aspects such as: * Reengineering key Entity processes, including those affecting the customer lifecycle (Onboarding, Engagement, Financing, ...), addressing core activities within this discipline—from Analysis (Process Mining, ...) to Re-invention (Process modeling, usability and customer experience definition, ...) and Monitoring—to ensure disruptive processes for customers. * Definition and configuration of the Process Ecosystem (reusable cross-cutting components, AI Agents, ...), focusing on an industrialized and scalable conception of processes. * Management of cross-functional projects to meet corporate needs in business, organization, regulatory compliance, transformation, etc. Minimum Requirements * Bachelor’s degree in Industrial Engineering or Industrial Organization, Systems Engineering, Computer Engineering, or similar fields. * Knowledge of project management methodologies (Scrum, Kanban, Waterfall, ...), process design methodologies (Lean Six-Sigma, Design thinking, Kaizen…) and/or user experience design (Human-Centered Design, UX Research, …). * Knowledge of process management and design tools (Aris, Bizzagi, BPM systems, ...) and process modeling using BPMN notation. * Experience in managing and leading projects/programs/portfolios, specifically in process transformation areas. * Intermediate level of spoken and written English. * Knowledge and experience in the business and operations of Financial Institutions will be valued. Key Competencies * Ability to coordinate multidisciplinary teams, fostering collaboration across different areas such as technology, business, and customer experience. * Ability to drive radical process transformations with a strong focus on value creation. The following aspects will be positively considered: * Knowledge and experience in AI capabilities applied to Processes (IAG, Agentic AI, …). Knowledge of Process Mining solutions and process automation (Celonis, UiPath, Camunda, …). * Data analytics knowledge (SQL, SAS, Python,…) * Knowledge of Process Architectures, Enterprise Architectures, … Other Competencies (Soft Skills): * Leadership and team development * Anticipation and change management * Results orientation * Promotion of diversity * Collaboration and cross-functionality * Communication and empathy * Influence * Customer orientation What do we offer? * Be part of the most innovative bank in Western Europe, according to The Innovators awards by the U.S. magazine Global Finance. * Personalized onboarding and mentoring program to support your professional development. * Individual training path with access to our online platform, offering an extensive catalog of self-learning resources to foster continuous growth. * You will have a comprehensive health insurance plan completely free of charge. Additionally, you will be enrolled in the Pension Plan, to which CaixaBank will make contributions aimed at securing your future. * Flexible compensation applicable to transportation, training, languages, childcare, among others. * Flexibility measures (remote work, flexible working hours). * We hold the Top Employer certification, recognizing us as one of the best companies to work for. Job profile Analyzes and redesigns processes, incorporating methodologies, best practices, and standards that ensure continuous improvement in operational efficiency, quality, and process control, thereby impacting key KPIs (Touch Time, Time to yes, Costs, etc.). Also governs the portfolio and methodologies related to the Entity's processes. Competencies **HARD SKILLS** CONCEPTUALIZATION OF MODELS, SYSTEMS AND IDEAS APPLICATION OF PROCESS MANAGEMENT METHODOLOGIES (LEAN SIX SIGMA, …) PROCESS MODELING CHANGE MANAGEMENT AND TRAINING DEFINITION OF METHODOLOGIES AND QUALITY MANAGEMENT PROCESS AUTOMATION PROJECT MANAGEMENT BUSINESS CASE AGILE METHODOLOGIES, IMPLEMENTATION AND TOOLS ANALYSIS, DESIGN AND REENGINEERING OF PROCESSES CUSTOMER JOURNEY EXPERIENCE AND DESIGN OPERATIONS OF PRODUCTS AND SERVICES**SOFT SKILLS** ALLIANCES – COLLABORATION AND CROSS-FUNCTIONALITY ALLIANCES – COMMUNICATION ALLIANCES – INFLUENCE ALLIANCES – CUSTOMER ORIENTATION HUMANISM – COMMUNICATION AND EMPATHY HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT EMPOWERMENT – FOCUS ON RESULTS DIVERSITY – PROMOTION OF DIVERSITY