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Job Summary: We are seeking a Customer Relations Assistant for Leroy Merlin, focused on ensuring an excellent shopping experience, managing payments, returns, and advising customers across all channels. Key Highlights: 1. Role centered on customer experience and satisfaction. 2. Opportunity for professional development within a multinational company. 3. Inclusive and autonomous work environment. **Join our team as a Customer Relations Assistant!** If you are passionate about customer interaction and feel confident working with digital tools, this is the place for you! We are looking for the ideal candidate to join Leroy Merlin’s customer service team, guaranteeing that every purchase ends with an outstanding experience. You will be the customer’s main point of contact. Your role is to ensure that the conclusion of each customer visit and purchase is simple, efficient, and personal. **What will you do on a daily basis?** * Customer experience management: You will handle in-store or any available payment method transactions. You will also process complementary services such as financing or benefits from the Leroy Merlin Club, offering our loyalty card. * Support and issue resolution: You will handle returns or complaints with a constructive and solution-oriented attitude. You will instill confidence and security in customers by advising them to find the product that fully meets their needs. * Omnichannel management: You will manage inquiries regarding orders placed both in-store and online. * Process assurance: You will ensure strict compliance with all internal procedures. You will always strive to balance rigorous adherence with optimal customer experience. **What we need from you** * Customer orientation and empathy: The customer is your top priority. You enjoy helping and connecting with their needs, and you build synergy with your colleagues. * Problem-solving ability and autonomy: You are proactive, anticipating issues and seeking solutions to any unexpected situation. * Digital agility: You learn quickly how to use digital tools. You assist our customers in interacting with our app and manage digital payments and online orders. * Emotional control: You remain calm and smile—even during peak hours or conflict situations. * Loyalty builder: Your interaction goes beyond a single purchase. Your advice is key to building lasting customer relationships. You possess strong communication skills to achieve this. **What we offer** **Our Purpose** At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we are certain of one thing: if we commit to it, changing the world is in our hands—and yours. Social action is one of Leroy Merlin Spain’s fundamental pillars, adding value not only to our company but also to the community. Through various initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Benefit! As a Leroy Merlin employee** As a Leroy Merlin Spain collaborator, you have access to over 70 benefits and/or advantages, categorized into six groups, designed to provide you with the best possible experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including the opportunity to become a company shareholder, health insurance, childcare support, meal vouchers, and diverse discounts with major commercial partners, among others. You will receive a fixed salary plus participation in company results and profits. **Develop yourself!** Train and grow within a multinational company! You’ll find an excellent work environment and enjoy autonomy to make decisions and take action, participating in decision-making processes and cross-functional projects. **A place for everyone** Diversity Management is a core element of our corporate philosophy. For this reason, it is included in our Diversity Charter—a commitment code promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion of all individuals and recognize the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality without any form of discrimination, as well as promoting and encouraging measures to achieve effective equality within our organization. We embrace the principle of gender equality across all areas where our activities take place and within the framework of our organization’s social responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you would like more information about our Purpose, values and initiatives, and our current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**
